I bought the subscription of avast cleanup premium in jan 2020, it does cleanup stuff but the problem is
>it automatically disable the wifi (every time I have to disable & enable the adapter to get the internet connection).
>caused a problem at the startup, I just see blank screen (I have to perform the system restore to fix this issue)
Both these issues happened multiple time, I have done the system restore about 3-4 times.
Surprisingly, after I uninstall the avast cleanup premium, i don't have either issues. I want to install the avast cleanup again (as I paid for subscription) but am afraid the same problem with the wifi and startup will happen again. Is there any solution to this issue?
Please help!
Hi,
first of all we apologize for the inconveniences.
Now to address you problem, we do not have any feature which would disable WiFi so there might be some weird coincidence with other software perhaps.
When it comes to the problem with startup, there might be an issue in Cleanup.
However both problems need further investigation and in order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility from this path
C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.
Thank you.