Author Topic: slowly updating virus definition  (Read 11028 times)

0 Members and 1 Guest are viewing this topic.

Offline wetabax

  • Jr. Member
  • **
  • Posts: 70
  • I'm myself!
    • please help me to make a professional homepage
slowly updating virus definition
« on: August 15, 2006, 07:04:29 PM »
sorry to come back to the same point:
- last month I sent almost 10 viruses that avast didn't alert.
- only this week I sent 2 viruses and no virus definition untill now determines that the files are infected. Today I sent a 3rd one.
- all other AV like kaspersky, pc-cillin etc are able to find the virus. Avast not.
- Ok, I know, it's free, but what is so difficult to find the infected files in the internet and include them in a new definition file?
- if I can make a suggestion, open an email in Brazil, and inform the address in lists, forums and other places. A lot of phishing and scam will come in the mailbox. Half of them are viruses to download in a russian site or otherwhere.
Walter Tabax
sao paulo - sp
brasil

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31356
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: slowly updating virus definition
« Reply #1 on: August 15, 2006, 07:10:10 PM »
And what tells you 100% sure they are indeed malware?
Could it be that your settings make avast not detect them?
What EXACT version of avast do you have?
What is your vps version?
What is your OS?
How and with what setting(s) did you scan the file(s)?
etc etc.

And if you have to come back to the same thing you mentioned earlier, there is no need to start a new thread, just continue in the original one to avoid confusion.

Quote
last month I sent almost 10 viruses that avast didn't alert.
How, when (etc) did you see them?
What make you believe they are virusses? (more likely they are malware and not virusses btw)

Sofar it seems you only shout (without any knowledge) and do not provide any information that we can go on.
Please provide more (usefull) information so we have something that we can investigate.

Patient: "Doctor, it is hurting me"
Doctor: "What is hurting you, where does it hurts?"
Patient: "I don't know"
« Last Edit: August 15, 2006, 07:19:16 PM by Eddy »

Offline wetabax

  • Jr. Member
  • **
  • Posts: 70
  • I'm myself!
    • please help me to make a professional homepage
Re: slowly updating virus definition
« Reply #2 on: August 15, 2006, 07:16:53 PM »
First: the first time I wrote about this is a long time ago, more as one year.
Second: The virus are found in computers from my clients. They run avast and nothing happens. I save the files in my pen-drive and test it in 2 other computers. Nothing. But, if I go to http://www.virustotal.com/xhtml/index_en.html and wait the 6-10 minutes until the file is scanned, well, most of them detects infection in the files.

It's easy: ask for the log from all emails I sent last month to virus@avast.com and tell me how many of them were false positives.

no flame, thanks.
regards,
walter.
Walter Tabax
sao paulo - sp
brasil

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31356
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: slowly updating virus definition
« Reply #3 on: August 15, 2006, 07:27:28 PM »
I am not a meber of alwil. Just like you I am a user of their products. I am trying to help, but again you have not given any detailed information :-\

What files are other av's detecting as being infected and what other av's do?
What is their location?
What OS are your customers using?
What are the settings of ALL your customers where (as you claim) avast detect the infection?
What other security (related) things have they installed?
What settings do they have?
What other security (or related) software do they have installed?
etc etc etc


As I said before, without giving more details/specific information, there is nothing I (or anyone else) can do to give a apropiate answer.

So I kindly ask you again:
Provide detailed information.
If needed/wanted I can give you a email address in a pm where you can send the files to so I can check them out.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67273
Re: slowly updating virus definition
« Reply #4 on: August 15, 2006, 07:39:22 PM »
It's easy: ask for the log from all emails I sent last month to virus@avast.com and tell me how many of them were false positives.
If an user is trying to help...
If he is not sending false positives or trash...
I think there is NO reason to not give him (and all the others) a better protection... Isn't the virus ITW? Yeah, but it is THE virus is coming to OUR computer right now...  :P
The best things in life are free.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67273
Re: slowly updating virus definition
« Reply #5 on: August 15, 2006, 07:48:16 PM »
There is nothing I (or anyone else) can do to give a apropiate answer.
Alwil team received the full info... they, for sure, could give us the appropiate answer, I think...  ::)
The best things in life are free.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31356
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: slowly updating virus definition
« Reply #6 on: August 15, 2006, 07:56:21 PM »
Quote
Alwil team received the full info... they, for sure, could give us the appropiate answer, I think...
As he claims....
But no repsonse or action after over a year from alwil as he also claims?
I very much doubt that.

Offline wetabax

  • Jr. Member
  • **
  • Posts: 70
  • I'm myself!
    • please help me to make a professional homepage
Re: slowly updating virus definition
« Reply #7 on: August 15, 2006, 08:01:19 PM »
What files are other av's detecting as being infected and what other av's do?
What is their location?
What OS are your customers using?
What are the settings of ALL your customers where (as you claim) avast detect the infection?
What other security (related) things have they installed?
What settings do they have?
What other security (or related) software do they have installed?

To help you and make your test yourself, below the links:
=== ASK ME IN PVT === not permited in forum!!!

Unfortunatelly I have deleted all other phishing and scam emails I colected, but after now, I will keep them and report them here in the forum.

regards
walter
« Last Edit: August 15, 2006, 08:13:05 PM by wetabax »
Walter Tabax
sao paulo - sp
brasil

Offline wetabax

  • Jr. Member
  • **
  • Posts: 70
  • I'm myself!
    • please help me to make a professional homepage
Re: slowly updating virus definition
« Reply #8 on: August 15, 2006, 08:03:25 PM »
Quote
Alwil team received the full info... they, for sure, could give us the appropiate answer, I think...
As he claims....
But no repsonse or action after over a year from alwil as he also claims?
I very much doubt that.

No, not this, maybe I express my self wrong (you know - english it's not my job). A year ago we talked about the same stuff, and was determined that avast team would be faster with new virus definitions. Just that. Of course I received responses.
regards.
walter.
Walter Tabax
sao paulo - sp
brasil

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31356
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: slowly updating virus definition
« Reply #9 on: August 15, 2006, 08:03:56 PM »
1st link:
Page/site doesn't excist

2nd link:
Time out, not reachable

You claim you have talked about it about one year ago here.
What is the link to that thread?
It may help clear up things if you can give us that link.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67273
Re: slowly updating virus definition
« Reply #10 on: August 15, 2006, 08:06:00 PM »
But no repsonse or action after over a year from alwil as he also claims?
Eddy, I think he is not claiming about the 'original' thread. You've posted this, not him...

And if you have to come back to the same thing you mentioned earlier, there is no need to start a new thread, just continue in the original one to avoid confusion.



Unfortunatelly I have deleted all other phishing and scam emails I colected, but after now, I will keep them and report them here in the forum.
Thanks... it'll be good for sure  8)
The best things in life are free.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67273
Re: slowly updating virus definition
« Reply #11 on: August 15, 2006, 08:10:34 PM »
Wetabax, please NEVER post here live links to infected or false positive files...
Can you edit the links? Thanks.
The best things in life are free.

Offline wetabax

  • Jr. Member
  • **
  • Posts: 70
  • I'm myself!
    • please help me to make a professional homepage
Re: slowly updating virus definition
« Reply #12 on: August 15, 2006, 08:12:12 PM »
Wetabax, please NEVER post here live links to infected or false positive files...
Can you edit the links? Thanks.
ok - sorry, I will delete the post.
Walter Tabax
sao paulo - sp
brasil

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67273
Re: slowly updating virus definition
« Reply #13 on: August 15, 2006, 08:17:30 PM »
Wetabax, please NEVER post here live links to infected or false positive files...
Can you edit the links? Thanks.
ok - sorry, I will delete the post.
You can't... only the Administrators could do that.
Anyway, edit is enough  8)
Thanks.
The best things in life are free.

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 82557
  • No support PMs thanks
Re: slowly updating virus definition
« Reply #14 on: August 15, 2006, 09:35:13 PM »
By the way, recently one of the Alwil team said that they receive in excess of 4000 emails a day at virus @ avast.com so I would assume they have to prioritise or find some way to work through this. If they don't clear 4000 a day then a back log will build up. Not to mention they also receive samples from VirusTotal and Jotti, and probably other sources, again recently it was mentioned that 80% of the stuff that comes from VirusTotal and Jotti was junk, but it still has to be checked.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.8.2393 (build 19.8.4257.552) UI-1.0.440/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/