Author Topic: Installation of Avast Free is stuck at 45% after 6 hours.  (Read 5261 times)

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Offline morlaine

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Installation of Avast Free is stuck at 45% after 6 hours.
« on: August 08, 2019, 06:54:46 AM »
I'm trying to help a friend set up his new computer.  It is all in Spanish with no option for English.  He knows less about computers than I know about Spanish.  :-)  So it has been a challenge.
It is a Compaq running Windows 8.1. 
It had McAfee on it and I told him that Avast was so much better.  Now I am questioning the validity of that statement.
After I downloaded it, it took almost two hours to run the installation where the little box says to not turn off the computer.  Finally, that finished.

Then when I clicked on Status, it says You're Protected but underneath that there's a message that says The Installation of Avast is Finalizing and it shows 45%.  I've waited six hours now, and that has not changed.
How do I get it to finish?  I think I've waited long enough. 

Here's some of the things I've tried. 
I uninstalled McAfee and turned off the firewall and rebooted before I installed Avast the first time. 
After the problem started, I went into the Control Panel and ran the Repair on Avast.  Then rebooted, and tried it again and got the same message. 
Then I uninstalled Avast using the Control Panel, rebooted, and Re-installed it.  Same problem.
What next?  I'm out of ideas.

I'd like to get this computer set up for him so he won't have any problems.  Any help would be greatly appreciated.



Offline Pondus

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Re: Installation of Avast Free is stuck at 45% after 6 hours.
« Reply #1 on: August 08, 2019, 07:41:55 AM »
Is all previous used antivirus programs removed according to vendors instuctions?


Uninstalling other antivirus software
https://support.avast.com/en-ww/article/Uninstall-other-antivirus



Offline bob3160

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Re: Installation of Avast Free is stuck at 45% after 6 hours.
« Reply #2 on: August 08, 2019, 04:03:34 PM »
How to Successfully Install Avast -> http://goo.gl/VLXde
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq