Author Topic: Avast infected itself with rootkit???  (Read 505 times)

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Offline Zebbie79

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Avast infected itself with rootkit???
« on: August 10, 2019, 09:53:57 PM »
https://ibb.co/K2Tk0m9
https://ibb.co/Q6jRJ4k

Can you explain this? Is my computer infected? I uploaded both files to virustotal and they were undetected by all. Also scanned my pc with MalwareBytes, HitManPro and Kaspersky Virus Removal Tool. All said computer was clean. Maybe Avast is wrong?

Offline Asyn

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Re: Avast infected itself with rootkit???
« Reply #1 on: August 11, 2019, 08:23:44 AM »
Please attach your screenshot(s), some of us don't follow external links. ;)
Windows 8.1 [x64] - Avast PremSec 19.7.2388.BC - CC 5.61 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Zebbie79

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Re: Avast infected itself with rootkit???
« Reply #2 on: August 11, 2019, 12:53:08 PM »
See attached pictures.

Offline Asyn

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Re: Avast infected itself with rootkit???
« Reply #3 on: August 11, 2019, 01:00:39 PM »
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
Windows 8.1 [x64] - Avast PremSec 19.7.2388.BC - CC 5.61 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Zebbie79

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Re: Avast infected itself with rootkit???
« Reply #4 on: August 11, 2019, 08:15:53 PM »
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

Is there a mail adress I can contact Avast about this? Problem is the files are not detected when I scan them, but only when doing a Smart Scan.

Offline Asyn

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Re: Avast infected itself with rootkit???
« Reply #5 on: August 12, 2019, 04:44:32 AM »
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
Is there a mail adress I can contact Avast about this? Problem is the files are not detected when I scan them, but only when doing a Smart Scan.
As you run a paid version you can contact support: https://support.avast.com/contact
Windows 8.1 [x64] - Avast PremSec 19.7.2388.BC - CC 5.61 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Zebbie79

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Re: Avast infected itself with rootkit???
« Reply #6 on: August 15, 2019, 12:16:08 PM »
Avast has fixed this now. Thank you.

Offline Asyn

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Re: Avast infected itself with rootkit???
« Reply #7 on: August 15, 2019, 08:24:23 PM »
NP and thanks for the feedback.
Windows 8.1 [x64] - Avast PremSec 19.7.2388.BC - CC 5.61 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0