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Offline Tarmiricmi

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Unable to install
« on: August 11, 2019, 08:12:27 PM »
Hello,
after a system reset, I'm unable to install SecureLine.
Win10 Pro, 64 bit, ver. 1903.

I've contacted support but nothing helpful from them.

I'm on admin account, I tried to run installation as an admin, but with no success. Disabled antivirus prior to installation.
I'm getting 7 of those errors. If I ignore them, setup finishes but application doesn't start.



This is the first time I'm facing this error. Using SecureLine a couple of years now.
Any thoughts?
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Offline schmidthouse

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Re: Unable to install
« Reply #1 on: September 02, 2019, 09:27:30 PM »
Quote from: Tarmiricmi on August 11, 2019, 08:12:27 PM
Hello,
after a system reset, I'm unable to install SecureLine.
Win10 Pro, 64 bit, ver. 1903.

I've contacted support but nothing helpful from them.

I'm on admin account, I tried to run installation as an admin, but with no success. Disabled antivirus prior to installation.
I'm getting 7 of those errors. If I ignore them, setup finishes but application doesn't start.



This is the first time I'm facing this error. Using SecureLine a couple of years now.
Any thoughts?

What Anti Virus and Firewall are you using?
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Offline bob3160

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Re: Unable to install
« Reply #2 on: September 02, 2019, 09:33:44 PM »
Quote from: Tarmiricmi on August 11, 2019, 08:12:27 PM
Hello,
after a system reset, I'm unable to install SecureLine.
Win10 Pro, 64 bit, ver. 1903.

I've contacted support but nothing helpful from them.

I'm on admin account, I tried to run installation as an admin, but with no success. Disabled antivirus prior to installation.
I'm getting 7 of those errors. If I ignore them, setup finishes but application doesn't start.



This is the first time I'm facing this error. Using SecureLine a couple of years now.
Any thoughts?
Some questions:
In Apps and Features is there an entry for SecureLine?
From where are you getting the download of Secureline?
Do you have a valid registration? If this license is already used, it needs to be released from the old install
before you can use it again.
Download SecureLIne from here, https://www.avast.com/lp-ppc-secureline-vpn#pc
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Offline Tarmiricmi

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Re: Unable to install
« Reply #3 on: September 06, 2019, 08:06:42 PM »
Hi, I am using Windows 10 Defender and Windows Firewall.

In Apps and Features is there an entry for SecureLine? NO
From where are you getting the download of Secureline? Avast web page
Do you have a valid registration? If this license is already used, it needs to be released from the old install before you can use it again. IT DOES NOT COME TO THE POINT WHERE REGISTRATION IS NEEDED, BUT YES I DO HAVE VALID LICENCE

Download SecureLIne from here, https://www.avast.com/lp-ppc-secureline-vpn#pc I ALREADY DID

Issue still remains unsolved.
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Offline bob3160

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Re: Unable to install
« Reply #4 on: September 06, 2019, 09:58:22 PM »
I suggest that you uninstall Secure Line:
https://support.avast.com/en-us/article/Uninstall-SecureLine-VPN
Once removed, restart your computer.
Follow that with a fresh install from the download supplied in my original reply.

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Offline Tarmiricmi

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Re: Unable to install
« Reply #5 on: September 08, 2019, 02:22:43 PM »
I did that at least 5 times. No success.
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Offline bob3160

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Re: Unable to install
« Reply #6 on: September 08, 2019, 02:28:42 PM »
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Offline Tarmiricmi

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Re: Unable to install
« Reply #7 on: September 13, 2019, 05:49:22 PM »
I did. They haven't been able to suggest solution for the issue.
I will try to reinstall Windows.
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