Author Topic: Unable to install  (Read 1731 times)

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Offline Tarmiricmi

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Unable to install
« on: August 11, 2019, 08:12:27 PM »
Hello,
after a system reset, I'm unable to install SecureLine.
Win10 Pro, 64 bit, ver. 1903.

I've contacted support but nothing helpful from them.

I'm on admin account, I tried to run installation as an admin, but with no success. Disabled antivirus prior to installation.
I'm getting 7 of those errors. If I ignore them, setup finishes but application doesn't start.



This is the first time I'm facing this error. Using SecureLine a couple of years now.
Any thoughts?

Offline schmidthouse

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Re: Unable to install
« Reply #1 on: September 02, 2019, 09:27:30 PM »
Hello,
after a system reset, I'm unable to install SecureLine.
Win10 Pro, 64 bit, ver. 1903.

I've contacted support but nothing helpful from them.

I'm on admin account, I tried to run installation as an admin, but with no success. Disabled antivirus prior to installation.
I'm getting 7 of those errors. If I ignore them, setup finishes but application doesn't start.



This is the first time I'm facing this error. Using SecureLine a couple of years now.
Any thoughts?

What Anti Virus and Firewall are you using?
***HP ENVY 15K LT W10 Pro 1903 64Bit/750GB HD/16GB Ram/Avast Premier 19.8.2393 /VS 5.02(WC)/ASB/Mbam 4/Secureline b. 5.5/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 1903 64Bit/1TB HD/8GB Ram/Avast Premier BETA 19.9.2394 /VS 5.02(WC)/ASB beta/Secureline b 5.5/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
<LAYERED SECURITY SOFTWARE PROTECTION ALL>

Offline bob3160

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Re: Unable to install
« Reply #2 on: September 02, 2019, 09:33:44 PM »
Hello,
after a system reset, I'm unable to install SecureLine.
Win10 Pro, 64 bit, ver. 1903.

I've contacted support but nothing helpful from them.

I'm on admin account, I tried to run installation as an admin, but with no success. Disabled antivirus prior to installation.
I'm getting 7 of those errors. If I ignore them, setup finishes but application doesn't start.



This is the first time I'm facing this error. Using SecureLine a couple of years now.
Any thoughts?
Some questions:
In Apps and Features is there an entry for SecureLine?
From where are you getting the download of Secureline?
Do you have a valid registration? If this license is already used, it needs to be released from the old install
before you can use it again.
Download SecureLIne from here, https://www.avast.com/lp-ppc-secureline-vpn#pc
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Tarmiricmi

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Re: Unable to install
« Reply #3 on: September 06, 2019, 08:06:42 PM »
Hi, I am using Windows 10 Defender and Windows Firewall.

In Apps and Features is there an entry for SecureLine? NO
From where are you getting the download of Secureline? Avast web page
Do you have a valid registration? If this license is already used, it needs to be released from the old install before you can use it again. IT DOES NOT COME TO THE POINT WHERE REGISTRATION IS NEEDED, BUT YES I DO HAVE VALID LICENCE

Download SecureLIne from here, https://www.avast.com/lp-ppc-secureline-vpn#pc I ALREADY DID

Issue still remains unsolved.

Offline bob3160

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Re: Unable to install
« Reply #4 on: September 06, 2019, 09:58:22 PM »
I suggest that you uninstall Secure Line:
https://support.avast.com/en-us/article/Uninstall-SecureLine-VPN
Once removed, restart your computer.
Follow that with a fresh install from the download supplied in my original reply.

Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Tarmiricmi

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Re: Unable to install
« Reply #5 on: September 08, 2019, 02:22:43 PM »
I did that at least 5 times. No success.

Offline bob3160

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Re: Unable to install
« Reply #6 on: September 08, 2019, 02:28:42 PM »
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Tarmiricmi

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Re: Unable to install
« Reply #7 on: September 13, 2019, 05:49:22 PM »
I did. They haven't been able to suggest solution for the issue.
I will try to reinstall Windows.