ctrl key on keyboard not responsive

[tim.heymans]

Hi, the ctrl key on my keyboard stopped working from one moment to another...

It's an HP laptop with an HP driver installed, but when I go to the device manager and click on "driver details" it says: "driver furnished by:  Avast".

I found this article that also mentions unresponsive keyboards due to Avast interference:
https://support.avast.com/en-ww/article/36/
However, the suggested solution doesn't work for me... (the registry items I find do not correspond with the ones described in the article.)

Anybody has any ideas?

I'm not so much of a computer geek, so I don't really have any clue how to solve this.

Working on Windows 7 64bit.


Thanks in advance!

[Leah96xxx]

The article you linked to is for an older version of Avast.

You could try doing a repair installation of Avast https://support.avast.com/en-ww/article/204/

If that does not work you may need to do a clean installation of Avast https://support.avast.com/en-ww/article/10/

If the issue still persists you may need to contact the Support team.

[bob3160]

Repair & Clean Install of Avast -> https://goo.gl/t7aJGq