Can't update windows

[jamester01]

I'm trying to update to Windows 10, version 1903 and it keeps saying avast isn't compatible.  I've followed the links and tried several things and it is still giving me the message.  Below are the things I've tried.

I originally updated avast and it's virus definitions
I waited a week and updated again, in case the fix was still being worked on
I just uninstalled avast completely, along with secureline and cleanup, and tried to update to get the same message even though they weren't installed anymore.
I reinstalled avast free antivirus and tried again to the same message.

Edit: My avast version as of now is ver. 19.7.2388 - build 19.7.4676.494

[bob3160]

Try turning off the Avast self protection feature.
You'll find it under Menu, Settings, Trouble shooting.


Once update, be sure to enable it again.
I had to do this to one of the computers I updated to 1903.

[Paul929]

I did this today ... and am STILL getting
Avira AntiVir
Uninstall this app now as it isn't compatible with Windows 10

I do not have ANY Avira product installed on the computer ... and NEVER have.

Paul

[CraigB]

I did this today ... and am STILL getting
Avira AntiVir
Uninstall this app now as it isn't compatible with Windows 10

I do not have ANY Avira product installed on the computer ... and NEVER have.

Paul

You seem to be lost, try going to the Avira forum

[bob3160]

I did this today ... and am STILL getting
Avira AntiVir
Uninstall this app now as it isn't compatible with Windows 10

I do not have ANY Avira product installed on the computer ... and NEVER have.

Paul

Apparently you do.
Run their registry cleaner from here: https://www.avira.com/en/downloads#tools

[jamester01]

Try turning off the Avast self protection feature.
--snip

So I did turn it off and then reran the update, and got the same message.  Do I need to restart after turning the self protection off, then update, then turn it back on?

[bob3160]

Try turning off the Avast self protection feature.
--snip

So I did turn it off and then reran the update, and got the same message.  Do I need to restart after turning the self protection off, then update, then turn it back on?

No, Which update is it and what operating system? If windows 10 what version?

[Paul929]

I did this today ... and am STILL getting
Avira AntiVir
Uninstall this app now as it isn't compatible with Windows 10

I do not have ANY Avira product installed on the computer ... and NEVER have.

Paul

Apparently you do.
Run their registry cleaner from here: https://www.avira.com/en/downloads#tools

Bob3160 - downloaded and run that tool several times and rebooted and retried the update.  Still fails.  Any other suggestions?

[Paul929]

Try turning off the Avast self protection feature.
--snip

So I did turn it off and then reran the update, and got the same message.  Do I need to restart after turning the self protection off, then update, then turn it back on?

No, Which update is it and what operating system? If windows 10 what version?

Me too - updating from Windows 10 17134 to Windows 10 1903

[bob3160]

Try turning off the Avast self protection feature.
--snip

So I did turn it off and then reran the update, and got the same message.  Do I need to restart after turning the self protection off, then update, then turn it back on?

No, Which update is it and what operating system? If windows 10 what version?

Me too - updating from Windows 10 17134 to Windows 10 1903

Here is what it took for me to update my systems to 1903,
https://forum.avast.com/index.php?topic=156141.msg1506768#msg1506768
To do a complete removal of Avast, follow the first part of these instructions, namely the removal part:

Clean Install of Avast:
https://goo.gl/4Ptzkf
Are you currently getting any error messages when your upgrade to 1903 fails?

[jamester01]

No, Which update is it and what operating system? If windows 10 what version?

Windows 10, version 1903 is what I'm trying to update to. 

[bob3160]

No, Which update is it and what operating system? If windows 10 what version?

Windows 10, version 1903 is what I'm trying to update to.

Read my reply in the post above yours.

[jamester01]

No, Which update is it and what operating system? If windows 10 what version?

Windows 10, version 1903 is what I'm trying to update to.

Read my reply in the post above yours.

Well then.  That actually made things a little worse. 

I downloaded avastclear.exe, moved it to my desktop. 
restarted into safe mode, tried to run it, it gave me an error that it was corrupted.  So I casually tried to use it from my downloads file and it gave me the same issue that it was corrupted and couldn't run.  after that all my files in downloads were deleted. all my important documents on my desktop were deleted.... and issues everywhere.

[bob3160]

File corrupted means something went wrong when you downloaded it.
The fix is to download it again.
The instructions also don't state to go into safe mode and run the program.

[jamester01]

File corrupted means something went wrong when you downloaded it.
The fix is to download it again.
The instructions also don't state to go into safe mode and run the program.

I was able to download it again and this time all my files are gone, I had to restart my computer. I can't login.  My internet browsers are locked up. I'm forced to reinstall Windows because my computer is now freezing when I type anything into the start menu.  I've lost literally thousands of hours of work