Author Topic: Avast Won't Uninstall or Update  (Read 403 times)

0 Members and 1 Guest are viewing this topic.

Offline holtgoddard

  • Newbie
  • *
  • Posts: 3
Avast Won't Uninstall or Update
« on: August 19, 2019, 02:41:43 AM »
Hi.  Hoping this great forum can help.

I have an Avast installation that apparently hasn't successfully updated in almost 5 years, since the registration expired in 2014.  I would like to uninstall and reinstall.  The problem is that I have gone through the usual uninstall process on the Mac - I've gone to the menu bar and clicked on uninstall.  The program just sits for a few minutes and then crashes.

Any thoughts?

Offline ondrej.kolacek

  • Avast team
  • Full Member
  • *
  • Posts: 193
Re: Avast Won't Uninstall or Update
« Reply #1 on: August 23, 2019, 09:53:21 AM »
Hello,
try to run this from terminal

sudo /Applications/Avast.app/Contents/Backend/hub/uninstall.sh

this should hopefully do the trick
Kind regards,
Ondrej Kolacek

Offline holtgoddard

  • Newbie
  • *
  • Posts: 3
Re: Avast Won't Uninstall or Update
« Reply #2 on: August 23, 2019, 01:31:59 PM »
Thanks.  I will give that a try.

Offline holtgoddard

  • Newbie
  • *
  • Posts: 3
Re: Avast Won't Uninstall or Update
« Reply #3 on: August 24, 2019, 05:20:30 PM »
Ondrej,

Thanks much for the advice.  The response I get is "command not found". 

Any further advice?

Offline ondrej.kolacek

  • Avast team
  • Full Member
  • *
  • Posts: 193
Re: Avast Won't Uninstall or Update
« Reply #4 on: August 26, 2019, 11:29:26 AM »
Hello,
is the product you are trying to uninstall Avast Antivirus for Mac? If the AV is version 12 or older, you can try to run uninstaller from terminal via:

Code: [Select]
open /Library/Application\ Support/Avast/components/uninstall/com.avast.uninstall.app
or directly the script

Code: [Select]
sudo /Library/Application\ Support/Avast/hub/uninstall.sh
Kind regards,
Ondrej Kolacek
« Last Edit: August 26, 2019, 04:11:56 PM by ondrej.kolacek »