Author Topic: Mac Early Access  (Read 5063 times)

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Offline Cristina G

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Re: Mac Early Access
« Reply #15 on: November 19, 2019, 04:39:35 PM »
Hello, kharihalter! We are investigate this issue.
Can you, please, help me with some scenarios to check the behavior of your new Facebook page?
Please disable each extension step by step(Avast Adblock/Avast Anti-Tracking/Avast-Anti-Fingerprint). Starting with the second scenario, before you disable the next extension, please enable the previous one.
After tests, please send us the results: your Facebook page running as slowly?


1.Disable Avast Adblock

Open the browser and click on the menu icon (3 dots)
Click on "More Tools" and then "Extensions"
Click on to enable "Developer mode" (at the right side of the browser)
Disable "Avast Adblock" extension.
Check the behavior of your new Facebook page.


2.Disable Avast Anti-Tracking

Open the browser and click on the menu icon (3 dots)
Click on "More Tools" and then "Extensions"
Disable "Avast Anti-Tracking" extension.
Check the behavior of your new Facebook page.


3.Disable Avast Avast-Anti-Fingerprint

Open the browser and click on the menu icon (3 dots)
Click on "More Tools" and then "Extensions"
Disable "Avast-Anti-Fingerprint" extension.
Check the behavior of your new Facebook page.

Thank you!


Offline kharihalter

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Re: Mac Early Access
« Reply #16 on: November 20, 2019, 01:30:51 PM »
Hello Cristina!

After disabling Avast Anti-Tracking, I noticed the tab itself took a little longer to load, the page itself pulled up the first few attempts, but after clicking through the page it struggled to load like before.

After disabling Avast Adblock (reenabling Anti Tracking), I was able to pull the page up but after clicking through and then trying to go back to the page’s home it just gets stuck like before.

After disabling Avast Avast-Anti-Fingerprint (Avast Adblock reenabled) same as before, the page loads fine, after clicking through (posts, reviews and back to “home”) it gets stuck  and won’t load the pages home.


Thank you!

Offline Cristina G

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Re: Mac Early Access
« Reply #17 on: November 27, 2019, 04:19:21 PM »
Hello, kharihalter! I tried to reproduce this behavior for a new Facebook page(created and managed) with all the details related by you but I couldn't reproduce it, for me it worked.
Can you, please, check the network traffic when loading the page in Avast Secure Browser and see which requests take a long time to complete and also any potential errors? After this, please, send us the result and screenshots.
Thank you!

Offline kharihalter

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Re: Mac Early Access
« Reply #18 on: December 01, 2019, 10:58:52 PM »
Hello Cristina!

I have a couple screen shots of the errors.

--Khari

Offline Cristina G

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Re: Mac Early Access
« Reply #19 on: December 05, 2019, 11:55:38 AM »
Hello, Khari! Until now, we can't reproduce this issue and we do not have such errors in the console. One of the reasons of slow loading page could be the errors because the browser is waiting for a response from the server. We will continue to investigate and I will let you know what is the status.
Thank you!
« Last Edit: December 05, 2019, 11:57:45 AM by Cristina G »

Offline kharihalter

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Re: Mac Early Access
« Reply #20 on: December 05, 2019, 02:16:36 PM »
Hello Christina! Thank you for taking a look at it.

--Khari