Author Topic: Avast cleanup premium cancellation  (Read 3630 times)

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Offline guy6

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Avast cleanup premium cancellation
« on: January 31, 2020, 10:32:50 PM »
Hello,
I would like to cancel my subscription to Avast cleanup premium, by didn't found my order number.
I only no my licence number : JMZLUB-2ADGYJ-48L742.
Could you help me to proceed ?

Thank in advance.

Offline Stellarman

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Re: Avast cleanup premium cancellation
« Reply #1 on: February 03, 2020, 09:53:02 AM »
Hello,
I would like to cancel my subscription to Avast cleanup premium, by didn't found my order number.
I only no my licence number : JMZLUB-2ADGYJ-48L742.
Could you help me to proceed ?

Thank in advance.

Hi,

I just cancelled your subscription.

The license is still valid until August 8 2020 so you can still enjoy our product until then.

Thank you and have a nice day.
« Last Edit: February 03, 2020, 04:18:45 PM by Stellarman »

Offline Asyn

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Re: Avast cleanup premium cancellation
« Reply #2 on: February 03, 2020, 10:06:06 AM »
The trial period is still valid until August 8 2020 so you can still enjoy our product until then.
Hi, sorry, but are you sure about August, what kind of trial is that..? Cheers
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Stellarman

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Re: Avast cleanup premium cancellation
« Reply #3 on: February 03, 2020, 04:18:28 PM »
The trial period is still valid until August 8 2020 so you can still enjoy our product until then.
Hi, sorry, but are you sure about August, what kind of trial is that..? Cheers

Good point and my bad (copy&paste error) it supposed to be expiration date since the license is paid.
Corrected in the original post.

Thank you!

Offline Luis Lázaro

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Re: Avast cleanup premium cancellation
« Reply #4 on: February 03, 2020, 05:12:03 PM »
I have the same problem.
I want to cancel my Clean up premium renew and I don't have order, just the license number.
HGBR87-KZ6U22-4FU92E

And the same for the Avast SecureLine VPN with the same License number. I want to cancel both.
Thanks a lot

Offline Asyn

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Re: Avast cleanup premium cancellation
« Reply #5 on: February 04, 2020, 04:59:31 AM »
The trial period is still valid until August 8 2020 so you can still enjoy our product until then.
Hi, sorry, but are you sure about August, what kind of trial is that..? Cheers
Good point and my bad (copy&paste error) it supposed to be expiration date since the license is paid.
Corrected in the original post.

Thank you!
You're welcome.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Stellarman

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Re: Avast cleanup premium cancellation
« Reply #6 on: February 04, 2020, 11:19:07 AM »
I have the same problem.
I want to cancel my Clean up premium renew and I don't have order, just the license number.
HGBR87-KZ6U22-4FU92E

And the same for the Avast SecureLine VPN with the same License number. I want to cancel both.
Thanks a lot

Hi,

I just cancelled both of the subscriptions as you requested.

You Cleanup license is valid until February 10 and VPN until February 9.

Have a nice day.

Offline kris_no1

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Re: Avast cleanup premium cancellation
« Reply #7 on: February 05, 2020, 09:08:56 PM »
Hi,
This appears to be a common issue, I did not receive an order email when it auto renewed recently to let me input this into the cancellation form either so I can only supply the license too F7EBPA-CKA5H2-5GU78S. Would it be possible to cancel my subscription ?
Thank you

Offline Stellarman

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Re: Avast cleanup premium cancellation
« Reply #8 on: February 06, 2020, 09:46:01 AM »
Hi,
This appears to be a common issue, I did not receive an order email when it auto renewed recently to let me input this into the cancellation form either so I can only supply the license too F7EBPA-CKA5H2-5GU78S. Would it be possible to cancel my subscription ?
Thank you

Hi,

well it is quite common but the main reason is that you make a typo when entering your email during the purchase and then we are not able to deliver the confirmation email with all the details about the order.
It also happened in your case where you entered "@hotmai.com" after your email instead of "@hotmail.com".

Anyway thank you for posting your activation code as I was able to find your record according to that and I just cancelled your subscription.
Your license is still valid until January 16 2021.

Thank you and have a nice day.

Offline Samuel276

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Re: Avast cleanup premium cancellation
« Reply #9 on: December 20, 2020, 03:35:01 PM »
Hello,
I would like to cancel my subscription to Avast cleanup premium.
My license number is :******************

Thank in advance.
« Last Edit: December 21, 2020, 02:49:22 PM by r@vast »

Offline r@vast

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Re: Avast cleanup premium cancellation
« Reply #10 on: December 21, 2020, 02:49:39 PM »
Hello,
I would like to cancel my subscription to Avast cleanup premium.
My license number is :******************

Thank in advance.

Hi,

It has been cancelled.