Author Topic: Windows 10 crash once shutting down if Avast installed and NOT if not installed  (Read 1752 times)

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Offline keys13790

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I've a problem : Windows 10 crash once shutting down with blue screen, this appears since one month on my PC.  :o

I've latest signature & latest avast soffware (Avast Internet Security) and everything is activated, Windows 10 has normal behaviour (and checked latest updates) this is just when i want to shutdown my PC that i've blue screen while shutting down.

I searched a while ...  :-X and just found that if i disable temporary all agents Avast before power down i still have problem.
BUT if i remove AVAST using Windows uninstall, my PC stop to crash while shutting down. If i reinstall latest Avast the problem appear.
So in think the problem has link with Avast. Please help !
« Last Edit: August 21, 2019, 11:56:25 AM by keys13790 »

Offline Asyn

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Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline keys13790

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No error was found by tools and File ID is : R6NF8

Offline Asyn

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No error was found by tools and File ID is : R6NF8
OK, I forwarded it...
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline keys13790

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Any news ?

Offline Asyn

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The devs are looking into it...
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline keys13790

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It should be nice to have an answer  :P

Offline Asyn

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It should be nice to have an answer  :P
I forwarded it again...
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline kwiq

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Hi keys13790,
may I ask you to set driver verifier to our  aswStm.sys driver 
https://docs.microsoft.com/en-us/windows-hardware/drivers/devtest/the-verifier-utility

Offline keys13790

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Hi, It's set and this is some information's i got using it. Is it what you request ? i'm not familiar with this tools please can you clarify what you need from this tools ?
Please find a picture using this tools with your driver ...

Offline kwiq

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Hi keys13790,
in first dialog select radio button "Create standard settings",    Next > 
in second dialog select radio button "Select driver names from list", Next >
choose only aswStm.sys in first step because whenever verifier finds a bug it invoked BSOD !
Good luck !
 

Offline keys13790

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I ran the tools as you suggested and no problem was found,
So what could be next step ? Open a ticket to Avast ? Else ?

Offline Asyn

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You could try the latest beta: https://forum.avast.com/index.php?board=15
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline keys13790

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It's same problem even after the installation of this beta  :'(