Author Topic: Avast is crashing my internet  (Read 1138 times)

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Offline Craig184

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Avast is crashing my internet
« on: August 22, 2019, 09:06:01 AM »
My internet access has been dropping for about a month now, without rhyme or reason.  It's been happening on both my desktop and laptop but my ipad/iphone work fine. When it happens, it will happen at different times on both the laptop and desktop so I know it's not tied to the router.  I also tried the ping test and it's always my access to my router, which is still working fine when I look at the lights. 
I assume that it had to be either a Windows update or Avast but I surmise it is Avast that keeps crashing my internet.  Just now, I couldn't even connect to the internet unless it was turned off.  If I turn it off, I have no problems.

If I start downloading a large file or torrenting, it will almost immediately crash.

Avast FREE program version 19.7.2388 (build 19.7.4674.520)
Virus definitions 190821-4
Windows 10 Home 64 bit - last update version 1903

Submitted file through Avast support - ID #S3ILM
« Last Edit: August 22, 2019, 09:12:50 AM by Craig184 »

Offline Pondus

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Re: Avast is crashing my internet
« Reply #1 on: August 22, 2019, 09:42:12 AM »
have you tried avast repair and reboot?


Offline Craig184

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Re: Avast is crashing my internet
« Reply #2 on: August 22, 2019, 09:43:17 AM »
Yes

Offline Pondus

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Re: Avast is crashing my internet
« Reply #3 on: August 22, 2019, 09:45:33 AM »
And any previous used AV is removed according to vendors instructions / removal tool ?

https://support.avast.com/en-eu/article/Uninstall-other-antivirus




Offline Craig184

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Re: Avast is crashing my internet
« Reply #4 on: August 22, 2019, 09:47:34 AM »
And any previous used AV is removed according to vendors instructions / removal tool ?

https://support.avast.com/en-eu/article/Uninstall-other-antivirus

I've only ever used Avast.  Been using it for years.

Offline Craig184

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Re: Avast is crashing my internet
« Reply #5 on: August 24, 2019, 12:47:01 AM »
How long does it usually take to get a response from support?

Offline bob3160

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Re: Avast is crashing my internet
« Reply #6 on: August 24, 2019, 04:36:09 PM »

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Craig184

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Re: Avast is crashing my internet
« Reply #7 on: August 24, 2019, 08:05:21 PM »

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

And you're sure that will work?

Offline bob3160

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Re: Avast is crashing my internet
« Reply #8 on: August 24, 2019, 08:25:57 PM »

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

And you're sure that will work?
If there aren't any remains from prior AV's, it would be the next thing I'd be doing if that was my computer.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq