Author Topic: Avast Premium Security activating some functions every day  (Read 2356 times)

0 Members and 1 Guest are viewing this topic.

Offline Lukas Mizoch

  • Jr. Member
  • **
  • Posts: 50
Avast Premium Security activating some functions every day
« on: August 23, 2019, 10:33:52 AM »
Hello, I have Avast Premium Security 19.7.2388. Every day after I turn my PC on I see this in bottom right corner of screen. Why?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 61818
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Premium Security activating some functions every day
« Reply #1 on: August 23, 2019, 10:49:29 AM »
Sorry, I don't speak your language, could you translate it..?
Win 8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lukas Mizoch

  • Jr. Member
  • **
  • Posts: 50
Re: Avast Premium Security activating some functions every day
« Reply #2 on: August 23, 2019, 10:51:11 AM »
It says that is activating advanced security functions and I should not turn off computer.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 61818
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Premium Security activating some functions every day
« Reply #3 on: August 23, 2019, 10:52:38 AM »
It says that is activating advanced security functions and I should not turn off computer.
Hmmm, my best guess would be that it's migrating your license.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lukas Mizoch

  • Jr. Member
  • **
  • Posts: 50
Re: Avast Premium Security activating some functions every day
« Reply #4 on: August 23, 2019, 10:53:47 AM »
Every day? For whole week?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 61818
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Premium Security activating some functions every day
« Reply #5 on: August 23, 2019, 10:54:45 AM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lukas Mizoch

  • Jr. Member
  • **
  • Posts: 50
Re: Avast Premium Security activating some functions every day
« Reply #6 on: August 23, 2019, 10:55:04 AM »
My license status show this.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 61818
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Premium Security activating some functions every day
« Reply #7 on: August 23, 2019, 10:56:45 AM »
Did you try the repair yet..?
Win 8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lukas Mizoch

  • Jr. Member
  • **
  • Posts: 50
Re: Avast Premium Security activating some functions every day
« Reply #8 on: August 23, 2019, 10:59:01 AM »
Yes, I will see result tomorow.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 61818
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Premium Security activating some functions every day
« Reply #9 on: August 23, 2019, 11:01:40 AM »
Yes, I will see result tomorow.
OK, report back.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Adrian168

  • Jr. Member
  • **
  • Posts: 46
Re: Avast Premium Security activating some functions every day
« Reply #10 on: August 25, 2019, 05:25:34 PM »
I have the same problem.
I have license for avast internet security. It was transformed into Avast Premium Security.
I have executed "Repair App". I have rebooted the computer.
The same problem: "The computer displays Your Avast is activating advanced security features. Do not turn off your computer"

Maybe i have to wait a month, a year ... I think. But what if I cannot do that?

Please mister Asyn, you have already helped me! I am sure You will help me.

Avast Premium Security version: 19.7.2388 (build 19.7.4674.522)
OS: Windows 7 Professional. Avast Cleanup Premium installed.

PS. Must I pay some money for that? Please, specify this clearly!
« Last Edit: August 25, 2019, 05:40:24 PM by Adrian168 »
Calm down and you will be protected!

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 61818
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Premium Security activating some functions every day
« Reply #11 on: August 25, 2019, 06:01:15 PM »
Please mister Asyn, you have already helped me! I am sure You will help me.

Avast Premium Security version: 19.7.2388 (build 19.7.4674.522)
OS: Windows 7 Professional. Avast Cleanup Premium installed.

PS. Must I pay some money for that? Please, specify this clearly!
The upgrade to Avast Premium is free if you've a valid license. :) (Cleanup isn't included, though)
-> Premium Security FAQ: https://support.avast.com/article/Premium-Security-FAQ
« Last Edit: August 25, 2019, 06:05:44 PM by Asyn »
Win 8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline petr blatny

  • Avast team
  • Jr. Member
  • *
  • Posts: 23
Re: Avast Premium Security activating some functions every day
« Reply #12 on: August 26, 2019, 09:28:17 AM »
I have the same problem.
I have license for avast internet security. It was transformed into Avast Premium Security.
I have executed "Repair App". I have rebooted the computer.
The same problem: "The computer displays Your Avast is activating advanced security features. Do not turn off your computer"

Maybe i have to wait a month, a year ... I think. But what if I cannot do that?

Please mister Asyn, you have already helped me! I am sure You will help me.

Avast Premium Security version: 19.7.2388 (build 19.7.4674.522)
OS: Windows 7 Professional. Avast Cleanup Premium installed.

PS. Must I pay some money for that? Please, specify this clearly!
Hello Lukas Mizoch + Adrian168
Can you please collect logs for us?
1. please turn on debug logs (setting->troubleshooting)
2. please try to induce the activating toaster again
3. please pack all logs from: c:\Users\All Users\AVAST Software\Avast\log\ + c:\Users\All Users\AVAST Software\Persistent Data\Avast\Logs\ and send them to me: petr.blatny@avast.com

thank you very much
« Last Edit: August 26, 2019, 01:57:55 PM by petr blatny »

Offline Adrian168

  • Jr. Member
  • **
  • Posts: 46
Re: Avast Premium Security activating some functions every day
« Reply #13 on: August 26, 2019, 06:49:56 PM »
Phase 2 do not appear again ... maybe that's all.
I think the time resolved all.
Possibly?


UPDATE: It appears again  .. I did not find folders indicated at 3.
Sorry for my incompetence!!!

LAST UPDATE
I was incompetent C:/ProgramData was hidden. I have Windows 7.
Attrib ProgramData -h was the command.
I packed two sets of logs as you specify. I sended email to petr.blatny@avast.com
May be your mail inbox don't see my my email because I use id mv67bv. See your spam folder!

Many words ... please excuse me!
« Last Edit: August 27, 2019, 06:54:55 PM by Adrian168 »
Calm down and you will be protected!

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5408
  • Spartan Warrior
Re: Avast Premium Security activating some functions every day
« Reply #14 on: August 28, 2019, 04:17:21 AM »
Well, this is what started the whole thing:  (See attached below)

Prerequisite was the voluntary upgrade to Avast Premium Security ---

NOTE:  These two boxes showed up on a secondary administrative account 3 days after the first one updated AIS to ASP.  Obviously, the secondary admin account is not used everyday, so.

[EDIT:]  IF users are shutting down their Win 10 systems they shouldn't do that when avast calls for a restart.  Due to advanced hibernation settings in Win 10, a shutdown is not really a full system shutdown (power off) but is instead a state whereby data is written to the hard drive to enhance system startup the next time the user "turns his/her system back on".

Do a restart instead or change the Win 10 settings for a system shutdown from the default settings.
« Last Edit: August 28, 2019, 04:23:43 AM by mchain »
Windows 10 Home 64-bit 1809 Avast Premier Security version 19.8.2393 (build 19.8.4793.541) UI version 1.0.415.  Current version is back to Avast Internet Security.