Author Topic: Does existing multi-device license now include macs?  (Read 1278 times)

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Offline ErnestoGuevarti

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Does existing multi-device license now include macs?
« on: August 23, 2019, 05:37:39 PM »
I have a 3 device license for what is now called Avast Premium Security. Given that you now sell a multi-device license for this same product (not sure when this started, but I know it wasn't available when you first introduced the paid version of the mac product as I asked about this back then).

It was obviously only brought for 3 windows machines, because at the time that was the only thing you supported. Do I need to do anything else to make this include my mac or do I just cancel my existing subscription and start again?

Offline Asyn

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Re: Does existing multi-device license now include macs?
« Reply #1 on: August 24, 2019, 05:48:28 AM »
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ErnestoGuevarti

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Re: Does existing multi-device license now include macs?
« Reply #2 on: August 27, 2019, 05:28:30 PM »
Tried using the license key from my account page in the subscription section of preferences (after eventually finding where to enter it) and it gets rejected, so despite what I've been told above, it looks the the answer is actually "no!".

So, back to my original question:
Quote
Do I need to do anything else to make this include my mac or do I just cancel my existing subscription and start again?

Offline Asyn

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Re: Does existing multi-device license now include macs?
« Reply #3 on: August 28, 2019, 05:01:24 AM »
As mentioned by Benko in the initial post for V19.7, migration might take a few weeks...

If you want to check the status of your license, head to My Subscriptions and check your subscription (for multi-device variants, this word needs to be mentioned specifically in the subscription name - if it is not, it means it was not yet migrated).
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ErnestoGuevarti

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Re: Does existing multi-device license now include macs?
« Reply #4 on: October 02, 2019, 07:00:00 PM »
As mentioned by Benko in the initial post for V19.7, migration might take a few weeks...
So 6 weeks later and still nothing ...

Offline Asyn

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Re: Does existing multi-device license now include macs?
« Reply #5 on: October 07, 2019, 11:13:53 AM »
As mentioned by Benko in the initial post for V19.7, migration might take a few weeks...
So 6 weeks later and still nothing ...
Well, I'm also still waiting for the upgrade - guess we'll need to be patient... ;)
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0