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Author Topic: Update disables mail shield in Internet Security  (Read 5952 times)

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Offline telsborg

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Update disables mail shield in Internet Security
« on: August 25, 2019, 07:24:59 AM »
Hey. My Avast Internet Security block and disables mailshield when updated. Using WIN 7, Avast  version 19.6.2383 works fine, but when updating to a newer version og AVAST, I can't unlock the disable of the mail shield. Any suggestions.
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Offline Asyn

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Re: Update disables mail shield in Internet Security
« Reply #1 on: August 25, 2019, 07:28:58 AM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
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Offline telsborg

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Re: Update disables mail shield in Internet Security
« Reply #2 on: August 25, 2019, 10:36:50 AM »
Factory settings worked thanks for leading  my attention to the problemsolving site.
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Offline Asyn

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Re: Update disables mail shield in Internet Security
« Reply #3 on: August 25, 2019, 11:33:02 AM »
You're welcome and thanks for the feedback.
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Offline bzg

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Re: Update disables mail shield in Internet Security
« Reply #4 on: August 29, 2019, 10:01:23 AM »
Similar situation. After the (automatic) upgrade from premiere to premium, email protection is turned off and not turned on. All of the above actions had no results. Win 7, Mozilla Thunderbird mail client.
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Offline Asyn

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Re: Update disables mail shield in Internet Security
« Reply #5 on: August 29, 2019, 12:19:44 PM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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Offline bzg

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Re: Update disables mail shield in Internet Security
« Reply #6 on: August 30, 2019, 04:36:25 AM »
- OS Win 7 64 bit;
- never, only licensed AVAST since 2013...
The problem was solved by itself after installing the language pack "English". By default, only the Russian language pack was installed...
Perhaps avast does not like Russians? ;) ;D
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Offline Asyn

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Re: Update disables mail shield in Internet Security
« Reply #7 on: August 31, 2019, 07:52:48 AM »
Quote from: bzg on August 30, 2019, 04:36:25 AM
The problem was solved by itself after installing the language pack "English". By default, only the Russian language pack was installed...
Perhaps avast does not like Russians? ;) ;D
Interesting, thanks for the feedback.
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Online bob3160

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Re: Update disables mail shield in Internet Security
« Reply #8 on: August 31, 2019, 07:59:12 PM »
Quote from: bzg on August 30, 2019, 04:36:25 AM
- OS Win 7 64 bit;
- never, only licensed AVAST since 2013...
The problem was solved by itself after installing the language pack "English". By default, only the Russian language pack was installed...
Perhaps avast does not like Russians? ;) ;D
I read about something similar in the Japanese language.
After they changed over to English, rebooted then they were able to change back to their native language.
See if that also works for you. :)
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Offline swc-it

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Re: Update disables mail shield in Internet Security
« Reply #9 on: September 12, 2019, 02:18:22 AM »
I'm having the same issue.  Details are https://forum.avast.com/index.php?topic=229113.0

If anyone finds solution please post back.
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Offline Asyn

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Re: Update disables mail shield in Internet Security
« Reply #10 on: September 12, 2019, 06:05:27 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
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Online bob3160

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Re: Update disables mail shield in Internet Security
« Reply #11 on: September 12, 2019, 02:05:17 PM »
Quote from: swc-it on September 12, 2019, 02:18:22 AM
I'm having the same issue.  Details are https://forum.avast.com/index.php?topic=229113.0

If anyone finds solution please post back.
Did you try the solution offered?
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Offline swc-it

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Re: Update disables mail shield in Internet Security
« Reply #12 on: September 16, 2019, 07:27:35 PM »
Quote from: bob3160 on September 12, 2019, 02:05:17 PM
Quote from: swc-it on September 12, 2019, 02:18:22 AM
I'm having the same issue.  Details are https://forum.avast.com/index.php?topic=229113.0

If anyone finds solution please post back.
Did you try the solution offered?

Yes, as noted in the linked post.
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Offline chris..

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Re: Update disables mail shield in Internet Security
« Reply #13 on: September 17, 2019, 12:39:35 PM »
Quote from: swc-it on September 16, 2019, 07:27:35 PM
Quote from: bob3160 on September 12, 2019, 02:05:17 PM
Quote from: swc-it on September 12, 2019, 02:18:22 AM
I'm having the same issue.  Details are https://forum.avast.com/index.php?topic=229113.0

If anyone finds solution please post back.
Did you try the solution offered?

Yes, as noted in the linked post.
I think Bob did not want to talk about a repair or a clean installation (as you say you did  in your link) but the change of language as his (and bzg) post above
https://forum.avast.com/index.php?topic=229043.msg1517685#msg1517685
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Offline swc-it

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Re: Update disables mail shield in Internet Security
« Reply #14 on: September 17, 2019, 06:46:58 PM »
Quote from: chris.. on September 17, 2019, 12:39:35 PM
Quote from: swc-it on September 16, 2019, 07:27:35 PM
Quote from: bob3160 on September 12, 2019, 02:05:17 PM
Quote from: swc-it on September 12, 2019, 02:18:22 AM
I'm having the same issue.  Details are https://forum.avast.com/index.php?topic=229113.0

If anyone finds solution please post back.
Did you try the solution offered?

Yes, as noted in the linked post.
I think Bob did not want to talk about a repair or a clean installation (as you say you did  in your link) but the change of language as his (and bzg) post above
https://forum.avast.com/index.php?topic=229043.msg1517685#msg1517685

Ahh! I see.  I'm using English already.
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