Author Topic: Update disables mail shield in Internet Security  (Read 1046 times)

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Offline telsborg

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Update disables mail shield in Internet Security
« on: August 25, 2019, 07:24:59 AM »
Hey. My Avast Internet Security block and disables mailshield when updated. Using WIN 7, Avast  version 19.6.2383 works fine, but when updating to a newer version og AVAST, I can't unlock the disable of the mail shield. Any suggestions.

Offline Asyn

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Re: Update disables mail shield in Internet Security
« Reply #1 on: August 25, 2019, 07:28:58 AM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.62 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline telsborg

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Re: Update disables mail shield in Internet Security
« Reply #2 on: August 25, 2019, 10:36:50 AM »
Factory settings worked thanks for leading  my attention to the problemsolving site.

Offline Asyn

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Re: Update disables mail shield in Internet Security
« Reply #3 on: August 25, 2019, 11:33:02 AM »
You're welcome and thanks for the feedback.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.62 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bzg

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Re: Update disables mail shield in Internet Security
« Reply #4 on: August 29, 2019, 10:01:23 AM »
Similar situation. After the (automatic) upgrade from premiere to premium, email protection is turned off and not turned on. All of the above actions had no results. Win 7, Mozilla Thunderbird mail client.

Offline Asyn

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Re: Update disables mail shield in Internet Security
« Reply #5 on: August 29, 2019, 12:19:44 PM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.62 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bzg

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Re: Update disables mail shield in Internet Security
« Reply #6 on: August 30, 2019, 04:36:25 AM »
- OS Win 7 64 bit;
- never, only licensed AVAST since 2013...
The problem was solved by itself after installing the language pack "English". By default, only the Russian language pack was installed...
Perhaps avast does not like Russians? ;) ;D

Offline Asyn

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Re: Update disables mail shield in Internet Security
« Reply #7 on: August 31, 2019, 07:52:48 AM »
The problem was solved by itself after installing the language pack "English". By default, only the Russian language pack was installed...
Perhaps avast does not like Russians? ;) ;D
Interesting, thanks for the feedback.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.62 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: Update disables mail shield in Internet Security
« Reply #8 on: August 31, 2019, 07:59:12 PM »
- OS Win 7 64 bit;
- never, only licensed AVAST since 2013...
The problem was solved by itself after installing the language pack "English". By default, only the Russian language pack was installed...
Perhaps avast does not like Russians? ;) ;D
I read about something similar in the Japanese language.
After they changed over to English, rebooted then they were able to change back to their native language.
See if that also works for you. :)
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline swc-it

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Re: Update disables mail shield in Internet Security
« Reply #9 on: September 12, 2019, 02:18:22 AM »
I'm having the same issue.  Details are https://forum.avast.com/index.php?topic=229113.0

If anyone finds solution please post back.

Offline Asyn

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Re: Update disables mail shield in Internet Security
« Reply #10 on: September 12, 2019, 06:05:27 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.62 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: Update disables mail shield in Internet Security
« Reply #11 on: September 12, 2019, 02:05:17 PM »
I'm having the same issue.  Details are https://forum.avast.com/index.php?topic=229113.0

If anyone finds solution please post back.
Did you try the solution offered?
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline swc-it

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Re: Update disables mail shield in Internet Security
« Reply #12 on: September 16, 2019, 07:27:35 PM »
I'm having the same issue.  Details are https://forum.avast.com/index.php?topic=229113.0

If anyone finds solution please post back.
Did you try the solution offered?

Yes, as noted in the linked post.

Offline chris..

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Re: Update disables mail shield in Internet Security
« Reply #13 on: September 17, 2019, 12:39:35 PM »
I'm having the same issue.  Details are https://forum.avast.com/index.php?topic=229113.0

If anyone finds solution please post back.
Did you try the solution offered?

Yes, as noted in the linked post.
I think Bob did not want to talk about a repair or a clean installation (as you say you did  in your link) but the change of language as his (and bzg) post above
https://forum.avast.com/index.php?topic=229043.msg1517685#msg1517685

Offline swc-it

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Re: Update disables mail shield in Internet Security
« Reply #14 on: September 17, 2019, 06:46:58 PM »
I'm having the same issue.  Details are https://forum.avast.com/index.php?topic=229113.0

If anyone finds solution please post back.
Did you try the solution offered?

Yes, as noted in the linked post.
I think Bob did not want to talk about a repair or a clean installation (as you say you did  in your link) but the change of language as his (and bzg) post above
https://forum.avast.com/index.php?topic=229043.msg1517685#msg1517685

Ahh! I see.  I'm using English already.