Author Topic: Outlook - Office 365 conflict with AVAST  (Read 690 times)

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Offline drbps1

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Outlook - Office 365 conflict with AVAST
« on: November 25, 2019, 11:49:51 PM »
Hi Outlook - Office 365 has stopped synchronizing my gmail accounts, been through troubleshooting whit Microsoft and it seems to be a problem with Avast Free antivirus, as when Avast is turned off email work all OK.   All my email settings are OK and this problem has just occurred today.   There have been no changes to programs etc.

Does anyone have any ideas how to resolve?

Thanks

Offline Asyn

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Re: Outlook - Office 365 conflict with AVAST
« Reply #1 on: November 26, 2019, 07:50:47 AM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast PremSec 19.9.2394.B1 [UI.440] - CC 5.63 - EEK - Firefox ESR 68.4.2 [NS/AOS/uBO/PB] - Thunderbird 68.4.1 - ASL.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline drbps1

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Re: Outlook - Office 365 conflict with AVAST
« Reply #2 on: November 27, 2019, 06:00:28 PM »
Hi thanks for the advice, it seems to have solved the problem for now.   :)

Offline Asyn

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Re: Outlook - Office 365 conflict with AVAST
« Reply #3 on: November 28, 2019, 05:46:45 AM »
You're welcome.
W8.1 [x64] - Avast PremSec 19.9.2394.B1 [UI.440] - CC 5.63 - EEK - Firefox ESR 68.4.2 [NS/AOS/uBO/PB] - Thunderbird 68.4.1 - ASL.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline drbps1

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Re: Outlook - Office 365 conflict with AVAST
« Reply #4 on: December 02, 2019, 12:01:09 PM »
Hi Asyn,

Unfortunately the problem has come back after I logged back on.

I have had to go into  Menu / Settings / Protection / Core shields / Mail Shield

to untick "Scan inbound emails (POP3, IMAP4)" and " Scan outbound emails (SMTP)"

and it will now send and receive all emails all OK.   I tried to repair AVAST again with the same results.

Any other suggestions?

Regards,

David

Offline Asyn

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Re: Outlook - Office 365 conflict with AVAST
« Reply #5 on: December 02, 2019, 12:09:02 PM »
Hi David,

- Which Avast..? (Free/Pro/IS/Premium)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 19.9.2394.B1 [UI.440] - CC 5.63 - EEK - Firefox ESR 68.4.2 [NS/AOS/uBO/PB] - Thunderbird 68.4.1 - ASL.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline lukor

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Re: Outlook - Office 365 conflict with AVAST
« Reply #6 on: December 05, 2019, 08:31:56 PM »
Hi,
how do you sync your Gmail? Via POP3 or IMAP? SMTP is only used when sending an email - is disabling SMTP required for receiving the emails or only for sending?

Lukas