Author Topic: Frozen computer from an Avast download.  (Read 504 times)

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Offline sspeedstreet1

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Frozen computer from an Avast download.
« on: September 03, 2019, 11:54:04 PM »
I have an HP Pavilion (Windows 10) that will not boot. I purchased Avast Internet Security. As soon as the payment went through a pop-up appeared showing a download was beginning. Odd, I thought. Said it was "preliminary to program installation" or something like that. I went back to the document I had been working on and noticed Word was really sluggish. There was a "cancel download" on the pop-up, so I did. The computer froze completely. I turned the computer off and restarted. Now it will not advance past the first "HP" logo window.

What was downloaded onto my computer?

Thanks.




Offline sspeedstreet1

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Re: Frozen computer from an Avast download.
« Reply #1 on: September 05, 2019, 06:46:13 PM »
There must be someone here who's seen this before?
Unless a random virus unrelated to Avast decided to strike at that moment (unlikely I  think). I really need help here. Please.

Online DavidR

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Re: Frozen computer from an Avast download.
« Reply #2 on: September 05, 2019, 06:59:04 PM »
I haven't seen it, but then again I only use Avast free and when I install that I use the off-line installation file.
Did you have an existing AV installed when trying to install Avast Internet Security (AIS) ?

I have reported this in the hope of drawing attention to it.

Are you able to boot this system into Safe Mode ?
If so see if you can uninstall AIS.

If you can uninstall it, you could try using the full off-line installation file (but remain connected),  direct download links for the AIS off-line installation file http://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe.
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Offline sspeedstreet1

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Re: Frozen computer from an Avast download.
« Reply #3 on: September 05, 2019, 09:44:11 PM »
Thanks for the response. Please keep in mind I  didn't install AIS, it started without my permission. Yes, there is anti-virus already on the computer. I had no intention of installing AIS at that time, I was only paying for it.

I just talked to the tech who has my computer. He said the OS is corupted and he has to save the data he can and do a factory reset. I hope he can save the downloads file.

Online DavidR

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Re: Frozen computer from an Avast download.
« Reply #4 on: September 05, 2019, 10:01:34 PM »
I don't believe you have to actually install it manually having paid for it the prelims would be getting it ready for a full install.

Whilst there could well be some pain if he can't save the downloads folder, it is a time to think about a backup and recovery strategy in the form of Hard Disk imaging software.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.8.2393 (build 19.8.4793.544) UI-1.0.415/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline bob3160

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Re: Frozen computer from an Avast download.
« Reply #5 on: September 05, 2019, 10:09:53 PM »
Try restarting the computer while depressing the Shift Key.
That should give you options to do a repair.
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