Author Topic: Avast Premier -- still got a virus  (Read 656 times)

0 Members and 1 Guest are viewing this topic.

Offline Lora9

  • Newbie
  • *
  • Posts: 1
Avast Premier -- still got a virus
« on: February 10, 2020, 06:32:15 PM »
I have Avast Premium anti-virus and just had to have the hard drive replaced on my 4 month old computer because a virus infected it, and I was also told that it infected the chip.  The repair guy replaced my hard drive free but it still cost me $48.  I cancelled my Avast subscription and am no longer using it.   I hope to receive refunds.  No more Avast for me.

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 83282
  • No support PMs thanks
Re: Avast Premier -- still got a virus
« Reply #1 on: February 10, 2020, 06:43:37 PM »
Symptoms, how did you find the infection and what was it ?

The computer guy said the virus had infected the chip !!!
I find this very hard to believe, I would love to know how he determined that and what chip was he talking about ?

Nothing in the world of AVs is 100% guaranteed to catch everything.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.5.2415 (build 20.5.5410.561) UI-1.0.532/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 36682
Re: Avast Premier -- still got a virus
« Reply #2 on: February 10, 2020, 06:49:02 PM »
Quote
I was also told that it infected the chip.
Why did he replace the hard drive then?

What was the name of the malware?

Did the repair guy say CHIP ransomware?

No security program have 100% detection or zero false positives, if they did there would not be a internet malware problem


« Last Edit: February 10, 2020, 06:53:22 PM by Pondus »

Offline Michael (alan1998)

  • Massive Poster
  • ****
  • Posts: 2775
  • Volunteer
Re: Avast Premier -- still got a virus
« Reply #3 on: February 10, 2020, 08:27:43 PM »
Mate, I hate to say this, your PC guy ripped you off. Even had you been infected with the nastiest virus you've ever met, a wipe of the OS, and a flash of your BIOS and it'd be over with. Depending on the HDD/SSD in the computer, probably would've taken an honest tech anywhere between 30-60 minutes to do. No replacement required.
*Volunteer*.
Tier I SOC Analyst; Threat Hunter; Digital Forensics (no cert); HTB Competitor; Pentester (no cert).

4th Year BCS Student.