Author Topic: scan is sticking on a file  (Read 271 times)

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Offline zpupster

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scan is sticking on a file
« on: September 09, 2019, 06:16:27 PM »
Hello support,

avast free version:19.7.2388 (build 19.7.4674.526)
virus definitions:190907-4
UI Version:1.0.406

I have used avast for many years with little or no trouble.

Thank You.

Recently my full virus scans are sticking. Currently my scan is stuck on a file named:
Microsoft_Provisioning_desktop.dat

It has been a couple hours now.

I have reinstalled the program a couple of times.

What should i do when this happens??

TY Craig

Offline mchain

  • Avast Evangelist
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  • Posts: 5396
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Re: scan is sticking on a file
« Reply #1 on: September 09, 2019, 07:39:05 PM »
Try Updating your antivirus definitions manually by opening the avast gui (program interface)>Menu>Settings>General>Troulbleshooting>Scroll down to open old settings>Update  Click Update.

Although not mandatory, suggest you restart your system after you update to ensure the new virus definitions take.  Ensure all files are saved first.

<OR> (Full VPS updated definitions here in case you're still stuck):  https://www.avast.com/download-update
Windows 10 Home 64-bit 1809 Avast Premier Security version 19.8.2393 (build 19.8.4793.541) UI version 1.0.415.  Current version is back to Avast Internet Security.