Author Topic: WowApp application considered dangerous after certificate update 2019  (Read 181 times)

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Offline andrei.dica

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Hello happy Avast community, it is that time of the year again!

https://forum.avast.com/index.php?topic=208639
https://forum.avast.com/index.php?topic=221843

I work for wowapp.com, we've developed a messenger called WowApp, which is normally whitelisted for Avast. We've had to update our code-signing certificate and now we are considered a threat. We've had the exact same issue the last 2 times we updated our certificate, as you can see above. Like before, we have not changed anything to break the Avast Clean Guidelines.

So, here i am again, asking you guys for help, hoping the issue can be fixed. The archive uploaded is called "WowApp_Setup.7z" with no password (as per the provided guide).

Image with the alert: https://ibb.co/PQgTsYV

To make things quicker:
@Asyn, yes i have followed the guidelines for whiltelisting and app cleanliness :D
@Milos, the file is digitally signed and uploaded to you FTP server, under username ftp_woowteamcom, filename WowApp_Setup.7z

Please let me know if i can help you with more information. Thank you.

Offline Asyn

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Re: WowApp application considered dangerous after certificate update 2019
« Reply #1 on: September 10, 2019, 12:12:58 PM »
Hi, I forwarded it to Avast Whitelisting Team.
Win 8.1 [x64] - Avast PremSec 19.8.2393.BUC - CC 5.61 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline VítSU

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Re: WowApp application considered dangerous after certificate update 2019
« Reply #2 on: September 10, 2019, 01:27:51 PM »
Hello,

we checked your provided file and this app violate our clean guidelines by following:

- "Minimize on exit" without ability to disable in-app
- No notification about app staying in tray after closing
- Autorun active when app installed without ability to disable in-app (user is able to disable this  only AFTER signing in). This should be enabled after user log-in OR user should be able to disable this without logging in (access to settings)

Our resolution is PUP detection.

Best Regards,
Vít Suchánek 
Avast Whitelisting Team - AVAST Software s.r.o.
a: Přízova 7, 602 00 Brno-střed, Czech Republic
s: www.avast.com

Offline andrei.dica

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Re: WowApp application considered dangerous after certificate update 2019
« Reply #3 on: September 10, 2019, 04:30:08 PM »
@Asyn, thank you very much, as always :D

@Vitsu

Ok, this is new. Can you please point me to the specific guidelines that cover what you mentioned ? I'm using https://support.avast.com/en-eu/article/Threat-Lab-clean-guideline. I'm asking because this is a first for me, hearing this from somebody from Avast (i need not mention that there has never been an issue with any other antivirus) and, as you saw, this is not the first time i've gone through this process.

We have always been cleared before, with mentions made that the problem was not on our side, and now we're somehow a PUP ? It makes no sense.

Returning to the points you mentioned:
1. You can find the option in Tools > Settings > General
2. Windows notifies you of this when you install it, that some programs remain in the taskbar. Neither Skype nor Viber do this and i get no alerts for them.
3. Skype on Win 7 doesn't do this either, yet no alerts for them.

Bottom line is, we can address all of your concerns if you decide they are truly a problem, what i need is the app to stop being considered a threat by your product, when we clearly are not.

Best Regards,


« Last Edit: September 12, 2019, 11:29:19 AM by andrei.dica »