Author Topic: licencia con transferencia bancaria no funciona - paymente via bank transfer not  (Read 1088 times)

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Offline estoyarto

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Buenos días,  ayer pague por la licencia de avast secure line VPN pero el programa no me tomo el pago realizado vía transferencia bancaria. Y en la ayuda de la pagina solo hay un formulario con temas fijos. Igualmente envié el mensaje pero no tuve respuesta de avast.
Me estafaron?

Good morning, yesterday I paid for the license of avast secure line VPN but the program did not take the payment made via bank transfer. And in the help of the page there is only one form with fixed topics. I also sent the message but I had no response from avast.
I have been scammed?
« Last Edit: September 24, 2019, 05:16:25 PM by estoyarto »

Offline Asyn

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Did you buy from Avast directly or from a reseller..?
Win 8.1 [x64] - Avast PremSec 20.7.2421.B#1 [UI.544] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline estoyarto

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hi thanks for answer!
Directly from avast app

Offline estoyarto

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I already send an email to support@avast.com with the Proof of purchase from my bank account, with out any answer..

Offline Asyn

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-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Win 8.1 [x64] - Avast PremSec 20.7.2421.B#1 [UI.544] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline estoyarto

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Solved!!
They send me an email today with the payment confirmation.I can now apply the license dorectly from the app.
Thanks to all!

Offline Asyn

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You're welcome.
Win 8.1 [x64] - Avast PremSec 20.7.2421.B#1 [UI.544] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0