Author Topic: Help to cancel avast clean up premium please!!  (Read 242 times)

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Offline alfredxx

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Help to cancel avast clean up premium please!!
« on: September 19, 2019, 02:11:00 PM »
Hi, I recently activated the avast clean up license and would be interested in disabling the automatic renewal. The problem is that at the time of signing the license, I entered an email address to which I cannot access anymore, so I can’t get my order number back.
I used your tool to retrieve your order number but it gives me an error and asks me to contact customer service. The email used during the license subscription is "alfredo.astuni@libero.it", The license code in the "my subscriptions" section on the pc application is: XGACP9-C5VVXJ-5VL8M2.
Will you help me resolve this situation?
Thank you so much in advance.

Offline Stellarman

  • Avast team
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  • Posts: 446
  • Product Manager
Re: Help to cancel avast clean up premium please!!
« Reply #1 on: September 19, 2019, 03:05:46 PM »
Hi, I recently activated the avast clean up license and would be interested in disabling the automatic renewal. The problem is that at the time of signing the license, I entered an email address to which I cannot access anymore, so I can’t get my order number back.
I used your tool to retrieve your order number but it gives me an error and asks me to contact customer service. The email used during the license subscription is "alfredo.astuni@libero.it", The license code in the "my subscriptions" section on the pc application is: XGACP9-C5VVXJ-5VL8M2.
Will you help me resolve this situation?
Thank you so much in advance.

Hi,

I just cancelled your subscription.

The trial period is still valid until November 19 so you can still enjoy our product until then.

Thank you and have a nice day.