Author Topic: Cannot Synchronize any of my new devices  (Read 3869 times)

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Offline thanospap97

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Cannot Synchronize any of my new devices
« on: September 23, 2019, 12:03:04 AM »
I use Avast free and Passwords across 4 devices: 3 Windows PCs and 1 android. It was needed to make a factory reset to the android and one of the PCs. After the factory rest I cannot login or/and synchronize any of these devices even though I use the right credentials (I tested it on the browser and everything is ok). The message is the same to both of them "Unfortunately, we faced a problem. Try again later" (translation from Greek).
Any idea about the problem and a possible solution? I want to have my passwords again in the mobile and it is impossible so far.
Thank you in advance.

Offline Jaromír20

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Re: Cannot Synchronize any of my new devices
« Reply #1 on: September 23, 2019, 07:38:02 PM »
I have precisely the same problem (got the latest updates installed). I can confirm these issues:
  • Passwords are not syncing between any of my devices (Android & Win10).
  • After signing out, I can't log in into the password manager. 
  • These abovementioned issues are the same for google-authenticated account and also for directly created Avast account.
  • An older version of Avast client is also affected.
  • I can log in into all my Avast accounts through Avast website without any problems.
  • Reseting password/resetting Avast to defaults/reinstalling does not resolve the issue either.

Offline Jaromír20

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Re: Cannot Synchronize any of my new devices
« Reply #2 on: September 24, 2019, 03:47:37 PM »
Update: 13:40 UTC - All the issues seems to be resolved.

Offline Asyn

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Re: Cannot Synchronize any of my new devices
« Reply #3 on: September 24, 2019, 03:51:16 PM »
Update: 13:40 UTC - All the issues seems to be resolved.
Thanks for the feedback. Afaik, it was a backend issue.
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