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Author Topic: Windows 10 crash once shutting down if Avast installed and NOT if not installed  (Read 3853 times)

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Offline keys13790

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Windows 10 crash once shutting down if Avast installed and NOT if not installed
« on: August 21, 2019, 11:54:43 AM »
I've a problem : Windows 10 crash once shutting down with blue screen, this appears since one month on my PC.  :o

I've latest signature & latest avast soffware (Avast Internet Security) and everything is activated, Windows 10 has normal behaviour (and checked latest updates) this is just when i want to shutdown my PC that i've blue screen while shutting down.

I searched a while ...  :-X and just found that if i disable temporary all agents Avast before power down i still have problem.
BUT if i remove AVAST using Windows uninstall, my PC stop to crash while shutting down. If i reinstall latest Avast the problem appear.
So in think the problem has link with Avast. Please help !
« Last Edit: August 21, 2019, 11:56:25 AM by keys13790 »
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Offline Asyn

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Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
« Reply #1 on: August 21, 2019, 01:11:24 PM »
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline keys13790

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Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
« Reply #2 on: August 21, 2019, 06:35:31 PM »
No error was found by tools and File ID is : R6NF8
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Offline Asyn

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Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
« Reply #3 on: August 22, 2019, 05:57:06 AM »
Quote from: keys13790 on August 21, 2019, 06:35:31 PM
No error was found by tools and File ID is : R6NF8
OK, I forwarded it...
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline keys13790

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Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
« Reply #4 on: August 23, 2019, 07:19:41 PM »
Any news ?
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Offline Asyn

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Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
« Reply #5 on: August 24, 2019, 05:12:17 AM »
The devs are looking into it...
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline keys13790

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Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
« Reply #6 on: September 03, 2019, 11:27:19 AM »
It should be nice to have an answer  :P
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Offline Asyn

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Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
« Reply #7 on: September 03, 2019, 11:36:44 AM »
Quote from: keys13790 on September 03, 2019, 11:27:19 AM
It should be nice to have an answer  :P
I forwarded it again...
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline kwiq

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Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
« Reply #8 on: September 04, 2019, 03:58:43 PM »
Hi keys13790,
may I ask you to set driver verifier to our  aswStm.sys driver 
https://docs.microsoft.com/en-us/windows-hardware/drivers/devtest/the-verifier-utility
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Offline keys13790

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Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
« Reply #9 on: September 04, 2019, 09:13:23 PM »
Hi, It's set and this is some information's i got using it. Is it what you request ? i'm not familiar with this tools please can you clarify what you need from this tools ?
Please find a picture using this tools with your driver ...
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Offline kwiq

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Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
« Reply #10 on: September 09, 2019, 01:59:03 PM »
Hi keys13790,
in first dialog select radio button "Create standard settings",    Next > 
in second dialog select radio button "Select driver names from list", Next >
choose only aswStm.sys in first step because whenever verifier finds a bug it invoked BSOD !
Good luck !
 
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Offline keys13790

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Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
« Reply #11 on: September 16, 2019, 08:52:58 PM »
I ran the tools as you suggested and no problem was found,
So what could be next step ? Open a ticket to Avast ? Else ?
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Offline Asyn

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Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
« Reply #12 on: September 17, 2019, 09:53:09 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline keys13790

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Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
« Reply #13 on: September 23, 2019, 10:22:19 PM »
It's same problem even after the installation of this beta  :'(
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