Author Topic: Sandbox issues  (Read 2591 times)

0 Members and 1 Guest are viewing this topic.

Offline fvmb

  • Full Member
  • ***
  • Posts: 117
  • Being a teacher implies that we stay learning!
Sandbox issues
« on: September 23, 2019, 09:19:52 PM »
Hi,

I started this post because i have been encouting issues when i try to use the sandbox.

If i want to run any browser (firefox, chrome and Avast secure browser all last updated versions) with the sandbox, the sandbox doesn´t execute at all the command. It shows on the sandbox that is running but it is not executing. This is happing for a few versions. I´m using W10Pro 1903. Oh and i, coincidentally formatted my pc a few days ago so the problem is not the system itself, maybe it could be a problem with some windows update.  :(

Can you help me solve or give me a solution please?

I really need to use the sandbox for work IT related.

Regards,


Offline fvmb

  • Full Member
  • ***
  • Posts: 117
  • Being a teacher implies that we stay learning!
Re: Sandbox issues
« Reply #1 on: September 24, 2019, 02:16:58 PM »
Hi,

I started this post because i have been encouting issues when i try to use the sandbox.

If i want to run any browser (firefox, chrome and Avast secure browser all last updated versions) with the sandbox, the sandbox doesn´t execute at all the command. It shows on the sandbox that is running but it is not executing. This is happing for a few versions. I´m using W10Pro 1903. Oh and i, coincidentally formatted my pc a few days ago so the problem is not the system itself, maybe it could be a problem with some windows update.  :(

Can you help me solve or give me a solution please?

I really need to use the sandbox for work IT related.

Regards,



Can anyone report this to Avast team or explain to me how can i report please?

Thank you.

Best Regards,

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76115
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Sandbox issues
« Reply #2 on: September 24, 2019, 02:31:06 PM »
Hi, just tested it, the sandbox works here.

Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline fvmb

  • Full Member
  • ***
  • Posts: 117
  • Being a teacher implies that we stay learning!
Re: Sandbox issues
« Reply #3 on: September 24, 2019, 03:02:41 PM »
Hi, just tested it, the sandbox works here.

Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Hi Asyn,

I already tested across multiple Avast version, after i reinstall W10Pro from scratch, tried also repair from settings and also clean install several times :)
i don´t know what else i can try. But i will try another clean install to see if works and be back for some feedback maybe tomorrow now i´m studying for EC-council ;)

Regards,  ;)
« Last Edit: September 24, 2019, 03:06:57 PM by fvmb »

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76115
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Sandbox issues
« Reply #4 on: September 24, 2019, 03:04:08 PM »
- Which Avast..? (Free/Pro/IS/Premium)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline fvmb

  • Full Member
  • ***
  • Posts: 117
  • Being a teacher implies that we stay learning!
Re: Sandbox issues
« Reply #5 on: September 24, 2019, 03:06:23 PM »
- Which Avast..? (Free/Pro/IS/Premium)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Last version Avast Premium Security 19.8

- Malwarebytes Premium last version

- Bitdefender TS 2020 but i use always unistall tools so no leftovers anywhere :)

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76115
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Sandbox issues
« Reply #6 on: September 24, 2019, 03:08:25 PM »
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline fvmb

  • Full Member
  • ***
  • Posts: 117
  • Being a teacher implies that we stay learning!
Re: Sandbox issues
« Reply #7 on: September 24, 2019, 03:11:42 PM »
- Malwarebytes Premium last version
Regarding Avast & Malwarebytes, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

I always use exclusions Asyn from the begining i had two real time engines running :) hey mate don´t worrie i will try to fix this or discover what is going on.
 Thank you for your help ;)

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76115
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Sandbox issues
« Reply #8 on: September 24, 2019, 03:12:49 PM »
OK, follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline fvmb

  • Full Member
  • ***
  • Posts: 117
  • Being a teacher implies that we stay learning!
Re: Sandbox issues
« Reply #9 on: September 24, 2019, 03:14:43 PM »
OK, follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.

ok Asyn thank you, will do it :)

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76115
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Sandbox issues
« Reply #10 on: September 24, 2019, 03:16:14 PM »
No problem. :)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline fvmb

  • Full Member
  • ***
  • Posts: 117
  • Being a teacher implies that we stay learning!
Re: Sandbox issues
« Reply #11 on: September 24, 2019, 04:16:38 PM »
Asyn no need file id or support tool i solved. i unistalled malwarebytes and  after i made a clean avast install and worked perfectly ;)

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76115
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Sandbox issues
« Reply #12 on: September 24, 2019, 04:17:39 PM »
Asyn no need file id or support tool i solved. i unistalled malwarebytes and  after i made a clean avast install and worked perfectly ;)
Sounds good, thanks for the feedback.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0