Author Topic: Cant create Rescue disk (USB) after latest update 19.8.2393 (build 19.8.4793.535  (Read 7176 times)

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Offline MaxLV

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As there's been no response from Avast for my two false positive reports about this (no acknowledgement email, no email reply)  >:( >:(

Haven't seen it reported by anyone else yet...

Every time I try to run create a Rescue Disk, I get the error message: We failed to create a Rescue Disk.

I updated to this version using the update process in Avast on three computers. all were updated successfully, but on two  computers ( I haven't tried the third computer yet) I cant create a rescue disk because Avast is saying that imagex.exe in the Microsoft folder at:

C:\Program File(x86)/Windows Kits\8.0\Assessment and Deployment Kit\x86\DISM\imagex.exe

is malware/Ransomeware/a virus and that it's trying to access/overwrite sensitive files.

This is the Microsoft Imaging Utility.

I've scanned the file with AVAST and Malware Bytes and both say the file is OK.

I've tried temporarily turning off Ransomware Shield and  Sensitive Data Shield, and loaded the file as an exception, but the problem still exists.
I've also sent two false positive reports to Avast about this file and the error.

I've also run a Repair App from the troubleshooting screen and that hasn't fixed this error.

Has anyone else had this problem with this latest update?

Offline ApoC

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Hello, fix will be rolled out with today VPS update. As a workaround for the issue allowing the process from Ransomware protection dialog should fix the Rescue Disc creation on consecutive run.

Offline MaxLV

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Hello, fix will be rolled out with today VPS update. As a workaround for the issue allowing the process from Ransomware protection dialog should fix the Rescue Disc creation on consecutive run.

I'v e already tried the workaround (by allowing the process from Ransomware protection) on two computers, but the Rescue Disk creation process still fails with the error message we failed to create a Rescue disk.

Update: I've tried it again with the latest VPS update 25/09/2019 11:16pm V190925-2 and it still cant create the Rescue Disk! It just says **we failed to create the rescue disk**
« Last Edit: September 26, 2019, 01:55:36 AM by MaxLV »

Offline rocksteady

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Any news from devs on a fix to allow new Rescue Disk creation?

Offline MaxLV

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Any news from devs on a fix to allow new Rescue Disk creation?

Got an email today, they apparently did release a fix to be included in a VPS, but another problem was caused by this, and they're still working on a fix... 

Offline rocksteady

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@MaxLV. Thanks for info. I will continue to keep an eye on this thread in hope of better news on Rescue Disk fix.

Offline rocksteady

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Tried to Create Rescue USB again today, but it just bombed out to the default UI screen after a few seconds. So still not fixed on Avast Free v 19.8.2393 (build 19.8.4793.541). I guess the devs are not giving this bug much priority.

Offline MaxLV

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Tried to Create Rescue USB again today, but it just bombed out to the default UI screen after a few seconds. So still not fixed on Avast Free v 19.8.2393 (build 19.8.4793.541). I guess the devs are not giving this bug much priority.

Got another email from Avast support today:
----------------
Hi Max,

 First of all we do sincerely apologize for the delay in handling your request as this is hardly our ideal response time.

 Our developers fixed the problem where Ransomware Shield was blocking the Rescue Disk, but another issue occurred and it should be fixed in the next program update.

 We are sorry for the inconvenience. If you have any further questions, don't hesitate to contact me again.

 Best Regards,
Prokop
 The Avast Support Team
--------

So I guess you're right, it doesn't seem to be a very high priority for them to fix, given that programme updates only come out every 2-3 months...


Offline huanito

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sadly today I needed to make a rescue disk and got the same error message.
No more info, no why,  just that we failed .
Guess I'll need to go to some competitor's rescue disk. Sad.  :(

Offline bob3160

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sadly today I needed to make a rescue disk and got the same error message.
No more info, no why,  just that we failed .
Guess I'll need to go to some competitor's rescue disk. Sad.  :(
This one works, https://www.emsisoft.com/en/home/emergencykit/
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline bob3160

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Unfortunately, this is the current status of this very useful function.

I'm again reporting this to Avast on the developers forum.  :(
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline gregmaan

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For me with version 19.8.2393 (Build 19.8.4793.544) also the same problem.
Support told me to do a repair installation from setup ....this doesn´t help...
Found something in the Avastsvc.log:
[2019-11-14 14:01:52.552] [info   ] [rescuedisc ] [ 4488:14696] Creating of rescue disc started
[2019-11-14 14:01:52.554] [info   ] [rescuedisc ] [ 4488:14696] WinPE2 creator using version 4.0
[2019-11-14 14:01:52.558] [info   ] [rescuedisc ] [ 4488:14696] VPS install boot started
[2019-11-14 14:02:10.530] [error  ] [rescuedisc ] [ 4488:14696] WinPE2 creator copy avast files failed with error 0x3 (error searching for files in C:\Program Files\AVAST Software\Avast\setup\CRT)
[2019-11-14 14:02:21.505] [error  ] [rescuedisc ] [ 4488:14696] Creating of rescue disc failed with error 0x3

The folder "CRT" does not exist .
Cheers
Gregor


Offline MartinZ

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Hi,
I apologize for the trouble. We got it fixed in next version 19.9 that was planned for November. Unfortunately due to the security attack described here: https://blog.avast.com/ccleaner-fights-off-cyberespionage-attempt-abiss we have our releases delayed and we hope to release it before Christmas. So please stay tuned the fix is on a way out, we just need more time.

Offline Amarand Agasi

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I'm sorry, but are you saying that there's no fix/workaround to get the rescue disc working currently? Nothing at all?

I'm a long-time paying (Avast Premium Security) customer.

Offline Asyn

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You could try the latest beta: https://forum.avast.com/index.php?board=15
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0