Author Topic: Refund?!?  (Read 1273 times)

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Offline davidsparham

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Refund?!?
« on: September 29, 2019, 02:19:56 PM »
I bought Avast antivirus for £20 on 27th Sept. I did not realise it was just for one computer so a few minutes after buying it I contacted Avast through their website and requested a refund I recieved no reply. So I messaged again. Still no reply. I have posted on several of the Facebook posts about this issue and was told to contact Avast via Facebook messenger. I have done this but still no one replies to me. I just want my £20 refunded and am despairing of ever getting it. What can I do?
« Last Edit: September 29, 2019, 02:22:08 PM by davidsparham »

Offline Pondus

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Re: Refund?!?
« Reply #1 on: September 29, 2019, 02:32:35 PM »
Orders, Subscriptions, and Refunds   >>  https://support.avast.com/en-ww/article/Order-Renew-Refund-FAQ




Offline davidsparham

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Re: Refund?!?
« Reply #2 on: September 29, 2019, 02:42:22 PM »
Thanks but I've tried that 4 times in the last 48hrs and no one is responding :(

Orders, Subscriptions, and Refunds   >>  https://support.avast.com/en-ww/article/Order-Renew-Refund-FAQ

Offline Pondus

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Re: Refund?!?
« Reply #3 on: September 29, 2019, 03:00:24 PM »
Ticket system work as  first in / first out ... every time you create a new you are back to start

and i dont think refund guys work weekends

« Last Edit: September 29, 2019, 03:02:35 PM by Pondus »

Offline davidsparham

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Re: Refund?!?
« Reply #4 on: September 29, 2019, 03:05:50 PM »
Oh. How long will the refund take? I really need this money back ASAP. How long do Avast take to reply? I really hate the uncertainty of not knowing when or if my Refund will be processed. I cannot budget for October as there is a £20 hole of uncertainty :(

Offline Pondus

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Re: Refund?!?
« Reply #5 on: September 29, 2019, 03:12:35 PM »
Quote
How long will the refund take?
Have no idea, never used it


Quote
How long do Avast take to reply?
I guess that depends on how many tickets there are in front of you



Offline davidsparham

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Re: Refund?!?
« Reply #6 on: October 01, 2019, 01:44:56 AM »
 Avast emailed me and offered to swap what I had bought for another product. I said no I just want a refund and it has been 12 hours now and they have still not replied to me to say I can have my refund.
« Last Edit: October 01, 2019, 05:32:12 AM by davidsparham »

Offline bob3160

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Re: Refund?!?
« Reply #7 on: October 02, 2019, 02:22:36 PM »
Avast emailed me and offered to swap what I had bought for another product. I said no I just want a refund and it has been 12 hours now and they have still not replied to me to say I can have my refund.
I've reported this to Avast but please, have a little patience.
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