Author Topic: Subscription portal not working  (Read 1782 times)

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Offline elwing.alcyone

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Subscription portal not working
« on: September 29, 2019, 10:42:30 PM »
I've been trying since Monday to access the subscription portal to cancel auto-renewal, but every time I try it looks like this:

https://imgur.com/hoGL6Tw

The unsubscribe button doesn't work, and all the different subscription options are just in one long page, when it looks like it's supposed to be divided into tabs. I haven't been able to cancel my subscription. I contacted support on Monday, and they assured me that auto-renewal was cancelled already, but today I was charged anyway. I can't even get a refund since that's on the same broken page. Please fix this.

Offline rocksteady

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Re: Subscription portal not working
« Reply #1 on: September 30, 2019, 05:30:09 PM »
For best results from this forum, I suggest you add any screenshots/phots etc direct to your post by simply clicking the link "Attachments and other options" which can be found below the text box.
Several people on the forum are weary of clicking 3rd party web links to view photos.

Offline elwing.alcyone

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Re: Subscription portal not working
« Reply #2 on: September 30, 2019, 05:42:51 PM »
Sorry, this interface makes it kind of hard to tell if the attachment is going to post or not, so I went with something I knew would work.

Offline bob3160

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Re: Subscription portal not working
« Reply #3 on: September 30, 2019, 11:34:57 PM »
No problem accessing my.avast.com here.
Did you use the following link? https://subscriptions.avast.com/
If you have a problem with cancellation try the following:

Contact Sales:  https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bi

Offline elwing.alcyone

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Re: Subscription portal not working
« Reply #4 on: September 30, 2019, 11:47:43 PM »
https://subscriptions.avast.com/ says I have no licenses, even though I do. All the emails I've received about my subscription linked to this subscription portal as the way to manage my subscriptions, and it's also the page that's linked in the FAQ here for people using Digital River payments. I have contacted support twice, and received a refund, but since support informed me once before that my subscription wasn't set up to auto-renew and then it did anyway, I'd really like to be able to check for myself.