Author Topic: Latest version won't respond to mouse clicks or keyboard  (Read 1676 times)

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Offline tyd2

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Latest version won't respond to mouse clicks or keyboard
« on: October 08, 2019, 05:23:36 PM »
I updated today to the latest version 19.8.1393, and the program just won't respond to mouse clicks or keyboard. If I move the mouse over a button it will highlight, but if I click the mouse or use the enter key nothing will happen. I can't close the window either; the "x" in the top corner will highlight, but it won't react to mouse click or keyboard. The only way to close it is "Close window" from the taskbar.

Even if I right click on it's icon the menu will pop up, but again it won't react to and clicks or keys so I can't make a selection from there.

I'm on windows 10 pro 64 bit, using avast free.

Offline Pondus

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Offline tyd2

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Re: Latest version won't respond to mouse clicks or keyboard
« Reply #2 on: October 08, 2019, 06:05:00 PM »
Yeah, I should have mentioned; I tried the repair and reboot twice. No change.
So I completely uninstalled it, rebooted, then used avastclear.exe in safe mode to completely clear everything, then reinstalled it from scratch. Still the same problem.

Offline Pondus

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Re: Latest version won't respond to mouse clicks or keyboard
« Reply #3 on: October 08, 2019, 06:07:55 PM »
Is any previous used AV removed using removal tool ?


Offline tyd2

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Re: Latest version won't respond to mouse clicks or keyboard
« Reply #4 on: October 08, 2019, 06:21:08 PM »
I haven't used any other antivirus. I've been using Avast for years and this version is the first time I've ever had a problem with it.

Offline tyd2

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Re: Latest version won't respond to mouse clicks or keyboard
« Reply #5 on: October 09, 2019, 06:05:09 PM »
No one got any ideas?

Offline mchain

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Re: Latest version won't respond to mouse clicks or keyboard
« Reply #6 on: October 09, 2019, 07:35:08 PM »
Download the full offline installer from here:  https://forum.avast.com/index.php?topic=229461.msg1519610#msg1519610

Choose the appropriate installer and save to your downloads folder.  You may want to archive (save) this file for later use. 

Sometimes the online installer does not work as it should, hence the recommendation to use the offline installer instead.  Reboot your system more than once to ensure the new installation takes after install.  Use avast clear exe to remove the corrupted install first.
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline tyd2

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Re: Latest version won't respond to mouse clicks or keyboard
« Reply #7 on: October 09, 2019, 08:17:38 PM »
Just went through the process; uninstalled, rebooted, rebooted into safe mode and ran avastclear.exe, rebooted, installed from offline installer.
When installation was finished a window popped up to say "You are now protected", I moved my mouse to the continue button, clicked, and again nothing happened. Couldn't close it, icon menu won't respond to clicks, all the same problems. Rebooted, same problem, rebooted again, same problem.

Offline Asyn

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Re: Latest version won't respond to mouse clicks or keyboard
« Reply #8 on: October 10, 2019, 05:37:00 AM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
Win 8.1 [x64] - Avast PremSec 20.7.2421.B#1 [UI.544] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline tyd2

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Re: Latest version won't respond to mouse clicks or keyboard
« Reply #9 on: October 10, 2019, 07:39:09 AM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?

windows 10 pro 64 bit, version 1903, OS build 18362.356

avast free version 19.8.1393

no other security related software installed

Offline Asyn

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Re: Latest version won't respond to mouse clicks or keyboard
« Reply #10 on: October 10, 2019, 07:45:43 AM »
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
Win 8.1 [x64] - Avast PremSec 20.7.2421.B#1 [UI.544] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline tyd2

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Re: Latest version won't respond to mouse clicks or keyboard
« Reply #11 on: October 10, 2019, 10:35:47 AM »
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.

Thanks, File ID: L2Y4N

Offline Asyn

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Re: Latest version won't respond to mouse clicks or keyboard
« Reply #12 on: October 10, 2019, 10:45:57 AM »
Thanks, File ID: L2Y4N
OK, I'll forward it...
Win 8.1 [x64] - Avast PremSec 20.7.2421.B#1 [UI.544] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline petr blatny

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Re: Latest version won't respond to mouse clicks or keyboard
« Reply #13 on: October 10, 2019, 10:57:56 AM »
Version 19.8 uses never version of CEF (Chromium Embedded Framework). Can you please try to update your graphic driver?

No one got any ideas?

Offline tyd2

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Re: Latest version won't respond to mouse clicks or keyboard
« Reply #14 on: October 15, 2019, 08:10:41 AM »
Version 19.8 uses never version of CEF (Chromium Embedded Framework). Can you please try to update your graphic driver?

No one got any ideas?

I'm not much of a gamer so I have the attitude 'if it's not broken don't fix it", because I've had trouble with nvidia updates before. Of course if that turns out to be the problem I'll have to do it. You're supposed to disable your antivirus for a graphic driver update to install properly aren't you? I can't do that without the interface responding to me, unless I uninstall it again I guess.

Also, am I supposed to be waiting for a response to the Avast Support Tool File ID I provided?