Author Topic: Avast Firewall Private<->Public Issue  (Read 328 times)

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Offline smc425

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Avast Firewall Private<->Public Issue
« on: October 09, 2019, 05:51:25 AM »
   I'm running the latest version of Avast Premium Security on a Windows 7 laptop with a broadband Ethernet connection. I am also one of the many that cannot select a private network profile within the Avast firewall component UI. This has been going on since February-March of this year, after Avast changed the program and left this issue ignored. Even though I'm on a home network my pc is now always detected and set as Public by the Avast software. Moving the arrow option from Public to Private no longer works, as the sliders flips back to Public instantaneously. And trying to change the network profiles in the other firewall menu pull down option doesn't register. The Geek Area interface doesn't offer a solution either.
   As of this week, my issue has been in the hands of 2 senior technicians as well as escalations to the development team. Earlier this year, my first escalation was ultimately ignored......back and forth emails every 24-72 hours were clearly unproductive and outright frustrating. Even today I cannot get a phone call or remote support session to get to the bottom of this common glitch. I have sent in a bunch of support file IDs and still no answer. A few months ago, I called in complaining about this network profile issue and one rep actually admitted that it was a UI glitch in the software and that a short wait period was needed to send out a patched release. At least I was given honesty at that time and not a procrastinating, pass the buck maneuver. But hey, it's now many months later and no fix. The release notes of the latest version state than an improvement was made in the firewall setting options.....however, I'm still not seeing it.
   Before Bob and the other cookie cutter replies come in, here is a quick rundown of what's been tried: Numerous full Clean uninstalls and reinstalls, deleted network profiles, turned off Windows Firewall and Defender, updated router firmware to ensure no holes/issues in Avast network scans, and yes thousands of reboots. Please note that I also tried many times to change my network category in the Windows registry, but the Avast software reverts the value back to zero. And in the Network and Sharing Center, you're also unable to change the network from Public....Home and Work are blocked by UAC icons and don't change even if you click them.
   Any valuable feedback is appreciated. Is it unfixable on my end, and will Avast finally address and patch this?

Offline mchain

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Re: Avast Firewall Private<->Public Issue
« Reply #1 on: October 09, 2019, 08:20:29 PM »
Windows registry reversion likely due to avast self-protection active.

See attached below:

Be sure to back up your registry before you make any changes!
Windows 10 Home 64-bit 1809 Avast Premier Security version 19.8.2393 (build 19.8.4793.541) UI version 1.0.415.  Current version is back to Avast Internet Security.

Offline bob3160

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Re: Avast Firewall Private<->Public Issue
« Reply #2 on: October 11, 2019, 03:32:13 PM »
If you spoke to someone on the phone, that would have been 3rd party support.

I highly doubt that telling you it was a known glitch came from Avast.
The firewall Windows 7 offers really isn't bad and might be an alternative till the problem is solved.
To solve it, this would be the next step,
Submitting a support file using the Avast Support Tool: https://www.avast.com/faq.php?article=AVKB33
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline smc425

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Re: Avast Firewall Private<->Public Issue
« Reply #3 on: October 13, 2019, 01:48:18 AM »
  The culprit is indeed the Avast Firewall service. I now have it turned off and soon will be uninstalling the firewall component until Avast wakes up and fixes the issue. My pc is now back on the intended Home Network profile and I'll have to settle for using the Windows Firewall for the time being.
  In addition, I finally received a reply from my recent escalation to Avast......."the development team looked into your logs and determined that this is a Windows issue caused by a Window service blocking profile switching." Hysterical isn't it? Of course something is blocking the network profile switching........it's Avast Firewall! Take the responsibility and own up to it.....and fix it already!
  And Bob, I assure you that I spoke to AVAST support a few months back. The woman representative admitted that there was an infamous glitch and time was needed to get out a new release. Since that call there may have been 2-3 release updates with no success on taming this firewall bug.