Author Topic: Avast Business Antivirus 20.1 issues with On-Premise Console 7.16  (Read 1364 times)

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Offline MarcAvast

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Hi,

i've just installed 2 clients to the 20.1 release of Avast Business.
On the first client i've uninstalled first the 19.7 release including the business agent and on the second system a fresh installed Windows 10 with complete new install of 20.1.

Both clients can't register on Avast On-Premise Console 7.16 and will not get and apply the policies at all.
The error on the Windows client eventviewer is from the component bcc with the following errormessage Registration error: >HTTP CODE  500  ><<

On the Client agent_log.log the following entrys are shown:
SYSTEM   ClientMa - ClientManager > m_nNumActiveSessions = 1
SYSTEM   ClientMa - Auth > InternalAuthenticate(8000000000000000)
SYSTEM   ClientMa - SmbPol > CDevice::GetToken DeviceId = 57
SYSTEM   ClientMa - UpdateProxy > Current system is not master; not listening
SYSTEM   ClientMa - UpdateProxy > UpdateProxy StopListening start
SYSTEM   ClientMa - UpdateProxy > RemoveAllBridges...
SYSTEM   ClientMa - UpdateProxy > CloseAllFileStreams...
SYSTEM   ClientMa - UpdateProxy > UpdateProxy StopListening end
SYSTEM   ClientMa - ClientManager > CServiceBridgeRuntime::Initialize (bInitializeRestartHandler = 1, bInitializeTestRuntime = 0)
SYSTEM   ClientMa - ClientManager > CServiceBridgeRuntime::Initialize (deviceId = 57)
SYSTEM   ClientMa - ClientManager > CService::OnPolicyChanged start
SYSTEM   ClientMa - ClientManager > is_master_agent_available_in_lan = 0, is_this_computer_master = 0
SYSTEM   ClientMa - ClientManager > CInstallMissingServiceAv::BuildPolicy(1)
SYSTEM   ClientMa - ClientManager > CInstallMissingServiceAv::CheckServices()
SYSTEM   ClientMa - ClientManager > CInstallMissingServiceAv::CheckServices(), InstallAv...
SYSTEM   ClientMa - ClientManager > CInstallMissingServiceAv::BuildPolicy(1)
SYSTEM   ClientMa - ClientManager > is_master_agent_available_in_lan = 0, is_this_computer_master = 0
SYSTEM   ClientMa - ClientManager > CInstallMissingServiceIslLightClient::BuildPolicy(1)
SYSTEM   ClientMa - ClientManager > is_master_agent_available_in_lan = 0, is_this_computer_master = 0
SYSTEM   ClientMa - ClientManager > CInstallMissingServiceOnlineBackup::BuildPolicy(1)
SYSTEM   ClientMa - ClientManager > CServiceBridgeRuntime::Synchronize (bIsInstallOrUninstall = 0, forceUninstall = 0)
SYSTEM   ClientMa - ClientManager > CServiceBridgeRuntime::Synchronize (deviceId = 57)
SYSTEM   ClientMa - ClientManager > CServiceBridgeRuntime::Synchronize - sychronizing service bridge (sbId = 1)
SYSTEM   ClientMa - ClientManager > CServiceBridgeRuntime::Synchronize - sychronizing service bridge (sbId = 2)
SYSTEM   ClientMa - ClientManager > CServiceBridgeRuntime::UpdateVersions called
SYSTEM   ClientMa - SmbPol > CDevice::GetToken DeviceId = 57
SYSTEM   ClientMa - Auth > SetDeviceServiceInfo(service_id=13, device_service_status_id, 6)
SYSTEM   ClientMa - Auth > GetDeviceService failed
SYSTEM   ClientMa - SmbPol > CDevice::GetToken DeviceId = 57
SYSTEM   ClientMa - Auth > SetDeviceServiceInfo(service_id=14, device_service_status_id, 6)
SYSTEM   ClientMa - Auth > GetDeviceService failed
SYSTEM   ClientMa - ClientManager > Run the schedule in -1 seconds
SYSTEM   ClientMa - ClientManager > is_master_agent_available_in_lan = 0, is_this_computer_master = 0
SYSTEM   ClientMa - ClientManager > CInstallMissingServiceShadowProtect::BuildPolicy(1)
SYSTEM   ClientMa - UpdateProxy > Current system is not master; not listening
SYSTEM   ClientMa - UpdateProxy > UpdateProxy StopListening start
SYSTEM   ClientMa - UpdateProxy > RemoveAllBridges...
SYSTEM   ClientMa - UpdateProxy > CloseAllFileStreams...
SYSTEM   ClientMa - UpdateProxy > UpdateProxy StopListening end
SYSTEM   ClientMa - IPC > Unable to locate the peer pipe (sessionid = 0)
SYSTEM   ClientMa - IPC > Unable to locate the peer pipe (sessionid = 1)
SYSTEM   ClientMa - IPC > Unable to locate the peer pipe (sessionid = 65536)
SYSTEM   ClientMa - ClientManager > CService::OnPolicyChanged end
SYSTEM   ClientMa - SmbPol > CDevice::GetToken DeviceId = 57
SYSTEM   ClientMa - ClientManager > OnDelayedInit AuthComplete=1
SYSTEM   ClientMa - ClientManager > CServiceBridgeRuntime::UpdateVersions called
SYSTEM   ClientMa - SmbPol > CDevice::GetToken DeviceId = 57
SYSTEM   ClientMa - Auth > SetDeviceServiceInfo(service_id=13, device_service_status_id, 6)
SYSTEM   ClientMa - Auth > GetDeviceService failed
SYSTEM   ClientMa - SmbPol > CDevice::GetToken DeviceId = 57
SYSTEM   ClientMa - Auth > SetDeviceServiceInfo(service_id=14, device_service_status_id, 6)
SYSTEM   ClientMa - Auth > GetDeviceService failed
SYSTEM   ClientMa - ClientManager > CheckServerCommandQueue: secondsLeft = 250
SYSTEM   ClientMa - ClientManager > SyncDeviceStatus: secondsLeft = 79765
SYSTEM   ClientMa - Auth > CAuthEngine::OnMessage(WM_TIMER)
SYSTEM   ClientMa - Auth > CAuthEngine::OnTimer()
SYSTEM   ClientMa - Auth > Reauth timer 1030 stopping
SYSTEM   ClientMa - SmbPol > CDevice::GetToken DeviceId = 57
SYSTEM   ClientMa - ClientManager > OnPowerEvent dwEventType = 10
SYSTEM   ClientMa - ClientManager > Run the schedule in -1 seconds
SYSTEM   ClientMa - ClientManager > OnPowerEvent dwEventType = 10
SYSTEM   ClientMa - ClientManager > Run the schedule in -1 seconds


Installed Software:
- Windows 10 1909 Build 720 and tested this behavior also with prerelease 772 and the feburary release 657 of windows 10
- Avast Version 20.1.2581 with Business Client Console Version 4.19.360
- Server: Avast Business Console 7.16 on Windows Server 2016 1607 Patch 3595

On the server side the following java stack trace are logged:

2020-03-23 22:07:26.158 ERROR [13b187e64463ed4ec88153d0947c3b60] [1584997646157-644] c.a.b.c.e.CommonExceptionLogger [ClientPool:com.avast.cloud.thread.CloudThreadPool$5@2ec99ec4]: null (CommonExceptionLogger.java:118)
java.lang.NullPointerException: null
   at com.avast.avm.account.impl.AccountServiceImpl.dbRecordToAccount(AccountServiceImpl.java:110)
   at com.avast.avm.account.impl.AccountServiceImpl.actual(AccountServiceImpl.java:175)
   at com.avast.avm.account.impl.AccountServiceImpl$$FastClassBySpringCGLIB$$a579e571.invoke(<generated>)
   at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204)
   at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:746)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
   at org.springframework.aop.aspectj.MethodInvocationProceedingJoinPoint.proceed(MethodInvocationProceedingJoinPoint.java:100)
   at com.avast.business.persistence.mybatis.transaction.interceptor.TransactionInterceptorBean.lambda$transactionalInvocation$0(TransactionInterceptorBean.java:44)
   at com.avast.business.persistence.mybatis.transaction.impl.TransactionClientImpl.inTransaction(TransactionClientImpl.java:62)
   at com.avast.business.persistence.mybatis.transaction.impl.TransactionClientImpl$$FastClassBySpringCGLIB$$4c4c78d5.invoke(<generated>)
   at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204)
   at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:746)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
   at com.ryantenney.metrics.spring.ExceptionMeteredMethodInterceptor.invoke(ExceptionMeteredMethodInterceptor.java:46)
   at com.ryantenney.metrics.spring.ExceptionMeteredMethodInterceptor.invoke(ExceptionMeteredMethodInterceptor.java:33)
   at com.ryantenney.metrics.spring.AbstractMetricMethodInterceptor.invoke(AbstractMetricMethodInterceptor.java:59)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
   at com.ryantenney.metrics.spring.TimedMethodInterceptor.invoke(TimedMethodInterceptor.java:48)
   at com.ryantenney.metrics.spring.TimedMethodInterceptor.invoke(TimedMethodInterceptor.java:34)
   at com.ryantenney.metrics.spring.AbstractMetricMethodInterceptor.invoke(AbstractMetricMethodInterceptor.java:59)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
   at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:688)
        ...


Any tip to get this issue solved would be very helpful.


Best regards,
Marc
« Last Edit: March 24, 2020, 10:26:17 AM by MarcAvast »

Offline Lukas Mizoch

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  • Posts: 67
Re: Avast Business Antivirus 20.1 issues with On-Premise Console 7.16
« Reply #1 on: March 26, 2020, 12:42:37 PM »
on the second system a fresh installed Windows 10 with complete new install of 20.1.

Where you get installer for 20.1 version?

Offline MarcAvast

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  • Posts: 5
Re: Avast Business Antivirus 20.1 issues with On-Premise Console 7.16
« Reply #2 on: March 26, 2020, 01:30:46 PM »
Installer came from my on-premise-console as online installer with only abour 9mb and downloaded everything else