Author Topic: Avast mobile security virus definitions update failed  (Read 792 times)

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Offline ML_01

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Avast mobile security virus definitions update failed
« on: October 10, 2019, 06:50:13 PM »
I am trying to resolve an issue with Avast Mobile Security on my tablet. When I try and update the virus definitions it says update failed.

I am running version 6.23.8 and the virus definitions are 190926-00 (26 September 2019). I am using a Samsung Galaxy Tab2 running Android 7.

I have tried uninstalling and reinstalling the app, clearing app data and the cache but this hasn't worked.

Any help would be appreciated

Offline Tereza V.

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Re: Avast mobile security virus definitions update failed
« Reply #1 on: October 11, 2019, 10:44:10 AM »
Hi, thanks for reporting the issue. We have actually recorded a few similar comments since yesterday, so the team is looking into it right now, trying to find out what is going on and how to fix it asap. Thanks for your patience.

Offline Allen75

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Re: Avast mobile security virus definitions update failed
« Reply #2 on: October 16, 2019, 02:31:53 AM »
Having the same issue on my note 10

Offline Tereza V.

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Re: Avast mobile security virus definitions update failed
« Reply #3 on: October 16, 2019, 01:53:16 PM »
Hi, this issue is our top priority at the moment. The build itself has been fixed, we are now working on the distribution phase, thanks for your patience.

Offline Tatjjanna

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Re: Avast mobile security virus definitions update failed
« Reply #4 on: October 16, 2019, 05:10:19 PM »
Same here..

Offline Tatjjanna

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Re: Avast mobile security virus definitions update failed
« Reply #5 on: October 16, 2019, 05:35:42 PM »
Its working🥳🥳🥳