Author Topic: Avast Cleanup Premium DEAD BUTTON.  (Read 5221 times)

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Offline bajjerfan

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Avast Cleanup Premium DEAD BUTTON.
« on: October 10, 2019, 08:22:30 PM »
So I go to the process of scanning my computer to do the cleanup and when I go to finish the dang clean button is DEAD! No response. Why is that?

Offline bajjerfan

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #1 on: October 11, 2019, 05:31:15 PM »
Still dead, no response. WTH is going on?

Offline DavidR

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #2 on: October 11, 2019, 05:36:21 PM »
Start by trying a reboot.
If that doesn't resolve it, try an Avast Repair - from the main Avast UI window > Menu > Settings > Troubleshooting, scroll down and select Repair App.  Reboot after the repair.
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Offline bajjerfan

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #3 on: October 12, 2019, 05:47:02 PM »
Rebooted several times and got it to work once. Just tried again and nothing. Running Win7. Also there is no repair option in troubleshooting for my installation.

Offline DavidR

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #4 on: October 12, 2019, 06:36:45 PM »
Rebooted several times and got it to work once. Just tried again and nothing. Running Win7. Also there is no repair option in troubleshooting for my installation.

Well you don't say what version you are using, so it is kind of hard to give information other than to the current version.

There is nothing to stop you trying a Repair from the Control Panel > Programs > Uninstall a Program - select Avast antivirus, that should also have Change and Repair as options.
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Offline bajjerfan

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #5 on: October 12, 2019, 06:42:18 PM »
Set to auto update so should be  latest I would think  version 19.1  build 7734

no repair option in control panel, just uninstall
« Last Edit: October 12, 2019, 06:44:33 PM by bajjerfan »

Offline DavidR

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #6 on: October 12, 2019, 06:55:49 PM »
The latest version is 19.8.2393 (build 19.8.4793.541).

I haven't used win7 in a very long time, but even in winXP's add remove programs it had Change or Remove/Uninstall and that should pull up an Avast window giving a Repair option.

Do you have a Change option in Control Panel > Programs > Uninstall a Program - select Avast antivirus ?
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Offline Asyn

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #7 on: October 12, 2019, 06:59:27 PM »
@Dave: There's no repair option for ACP.

@bajjerfan: Best you wait for Stellarman, he'll be back on Monday.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
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Offline bajjerfan

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #8 on: October 12, 2019, 07:07:07 PM »
Thanks, I'm in no hurry.

Offline DavidR

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #9 on: October 12, 2019, 09:52:59 PM »
@Dave: There's no repair option for ACP.

Thanks for the clarification.
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Offline Asyn

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #10 on: October 12, 2019, 11:44:45 PM »
Thanks, I'm in no hurry.
You're welcome, Stellarman will most probably ask you for your logs...
I'd suggest to provide them in advance, for instructions see link below.

https://forum.avast.com/index.php?topic=229684.msg1520954#msg1520954
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #11 on: October 12, 2019, 11:45:49 PM »
@Dave: There's no repair option for ACP.
Thanks for the clarification.
NP Dave.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
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Offline bob3160

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #12 on: October 12, 2019, 11:53:48 PM »
@Dave: There's no repair option for ACP.
Thanks for the clarification.
NP Dave.
There is a repair for the Avast product which would include the ACP. :)
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Offline Asyn

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #13 on: October 12, 2019, 11:56:48 PM »
There is a repair for the Avast product which would include the ACP. :)
Nope, ACP is a standalone product.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: Avast Cleanup Premium DEAD BUTTON.
« Reply #14 on: October 12, 2019, 11:58:05 PM »
There is a repair for the Avast product which would include the ACP. :)
Nope, ACP is a standalone product.
Thanks for that information. :)
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