Author Topic: Avast 14.2 not updating virus definitions ...  (Read 6406 times)

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Offline guillaumelou

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Re: Avast 14.2 not updating virus definitions ...
« Reply #15 on: October 16, 2019, 09:39:44 PM »
Ok thanks !

Wait and see !

Offline schipmolder

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Re: Avast 14.2 not updating virus definitions ...
« Reply #16 on: October 18, 2019, 12:52:23 PM »
Hi,
Is there an update on this this yet?
It's been over a week since I have been able to update definitions which is the limit for my work VPN so I currently can't work!

Any suggestions how I can get my definitions updated?

Thankshttps://forum.avast.com/index.php?action=verificationcode;vid=post;rand=3100cf60134b65e368278800a0f183fd;sound

Offline ondrej.kolacek

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Re: Avast 14.2 not updating virus definitions ...
« Reply #17 on: October 18, 2019, 03:31:59 PM »
Hello,

what software your company uses to secure VPN access? Instead of requiring a VPS of certain date, they should check last time a successful check for a new VPS has been performed... sorry, I do not think it is possible to "fake" the vps time. Our team is working hard to push out VPS for Mac, there is no ETA.

Kind regards,
Ondrej Kolacek
« Last Edit: October 18, 2019, 03:33:52 PM by ondrej.kolacek »

Offline schipmolder

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Re: Avast 14.2 not updating virus definitions ...
« Reply #18 on: October 18, 2019, 03:38:50 PM »
Ok, that doesn't sound good, but I'll ask our admins if that's an option.
Btw, they use F5 kit.
Thanks

Offline Asyn

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Re: Avast 14.2 not updating virus definitions ...
« Reply #19 on: October 18, 2019, 03:52:25 PM »
Hi, in case you can use other OS, Windows/Android are on VPS 191015-6.
Win 8.1 [x64] - Avast PremSec 21.2.2451.Beta#2 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline schipmolder

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Re: Avast 14.2 not updating virus definitions ...
« Reply #20 on: October 18, 2019, 04:03:36 PM »
Thanks, but if my admins can't change the policy it'll be easier for me to change AV software then to change OS...
It's just a shame as I had nothing against avast.

Offline ondrej.kolacek

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Re: Avast 14.2 not updating virus definitions ...
« Reply #21 on: October 18, 2019, 04:09:52 PM »
Ok, that doesn't sound good, but I'll ask our admins if that's an option.
Btw, they use F5 kit.
Thanks
OK, I know about their existence but AFAIK we do not have an official supported API for exporting the info; I have no idea where they get the info from the AV. I would suggest calling your tech support and asking them to change the configuration of f5 to be more lenient. I was told it is possible Mac VPS will be released today, but who knows... We apologise for the inconvenience, however this f5 thing is not something we are responsible for.

Offline schipmolder

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Re: Avast 14.2 not updating virus definitions ...
« Reply #22 on: October 18, 2019, 04:14:03 PM »
Quote
however this f5 thing is not something we are responsible for.

I totally agree, but making sure paying customers can update their products unfortunately is...

Offline ondrej.kolacek

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Re: Avast 14.2 not updating virus definitions ...
« Reply #23 on: October 18, 2019, 04:24:22 PM »
Quote
however this f5 thing is not something we are responsible for.

I totally agree, but making sure paying customers can update their products unfortunately is...
Just to be clear: paying customers CAN update their product. Our scanning engine downloads VPS updates every few minutes; these are stored in so called streaming updates. Every few days we integrate these updates into a new VPS. Last week we were not able to publish the new VPS, but all our customers are still receiving streaming updates, so their virus definitions are up-to-date.

The only issue is that f5 does not take streaming updates into consideration and thus reports AV as not up to date. We will try to coordinate with them so that in the future this does not happen.

Kind regards,
Ondrej Kolacek
« Last Edit: October 18, 2019, 04:26:39 PM by ondrej.kolacek »

Offline Gary335

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Re: Avast 14.2 not updating virus definitions ...
« Reply #24 on: October 18, 2019, 04:36:02 PM »
I have the same problem. it remains at version 19100902. would you kindly give me a reply. i have upgraded to catalina. avast says i am protected. but when i look at the virus definitions they are always the same. thanks.
gary.

Offline schipmolder

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Re: Avast 14.2 not updating virus definitions ...
« Reply #25 on: October 18, 2019, 04:41:02 PM »
Thanks for the clarification Ondrej, but all I (as a normal user) can see is the signature version which in mine indicates it's 9 days old now.
I have no option to manually update these (I believe i used to have a separate button for this in an older version if i'm not mistaking) and I've been told that's the reason I can't connect.

Unfortunately, for me it doesn't matter who's at fault here as the result is the same.
Bear in mind I have no control over the platform used at work or over their policies/settings so all I can do is adjust my AV solution so it works for me.

Offline ondrej.kolacek

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Re: Avast 14.2 not updating virus definitions ...
« Reply #26 on: October 18, 2019, 04:55:35 PM »
Thanks for the clarification Ondrej, but all I (as a normal user) can see is the signature version which in mine indicates it's 9 days old now.
I have no option to manually update these (I believe i used to have a separate button for this in an older version if i'm not mistaking) and I've been told that's the reason I can't connect.

Unfortunately, for me it doesn't matter who's at fault here as the result is the same.
Bear in mind I have no control over the platform used at work or over their policies/settings so all I can do is adjust my AV solution so it works for me.
I understand. Please note that if you are using Avast 14.2, on your GUI there is something like "You are up-to-date! Last updated Today at 11:08". That the Virus Definitions number looks like a date is an implementation detail.

Offline ondrej.kolacek

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Re: Avast 14.2 not updating virus definitions ...
« Reply #27 on: October 18, 2019, 05:32:47 PM »
Hello,

please note that a new VPS should already be released for Mac! We apologize for issues, which should now be a thing in the past.

Kind regards,
Ondrej Kolacek

Offline YYZGB

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Re: Avast 14.2 not updating virus definitions ...
« Reply #28 on: October 18, 2019, 08:35:10 PM »
Hello,

please note that a new VPS should already be released for Mac! We apologize for issues, which should now be a thing in the past.

Kind regards,
Ondrej Kolacek

Yes it has - I just checked and I am now at 19101806 with a _stream already after that. Thanks for the information and your help on this! I learned alot from this discussion. Happy to be an Avast customer. Just hoping some lost features will be added back in, in future! Take care!

Offline .: Mac :.

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Re: Avast 14.2 not updating virus definitions ...
« Reply #29 on: October 19, 2019, 01:37:13 AM »
Ondrej, thanks for the behind the scenes details! Cheers on your hard work correcting this.
"People who are really serious about software should make their own hardware." - Alan Kay