Spent money but license not received!

[Atul9]

Hi Avast Team,

Recently I renewed by Avast Premium Security Subscription for 1 year for single Windows device, which you offered me a 50% discount on the list price. I paid money through my Netbanking account.

Sadly due to some problem, money got debited from the account, but I haven't received confirmation/new license file for the purchase of the license.

I have been chasing Avast Support team for resolution of the same for past 48 hr but no one yet replied. It's a horrible way of supporting existing customers.

Kindly look into it and help to resolve the issue pls.

Br
Atul

[Asyn]

-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

[Atul9]

Thanks. I tried that and still trying to get in touch with Avast support.

Haven't got any response from them on email/support requests.

Still no resolution after raising a request for now more than 72 hrs.

Br
Atul

[Asyn]

Be patient, it's weekend.

[chris..]

maybe you should hide your email address from your screenshot