Author Topic: Avast premium security concerns with Mac OS Catalina  (Read 516 times)

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Offline willox2010

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Avast premium security concerns with Mac OS Catalina
« on: October 13, 2019, 04:05:20 AM »
just throwing out there that if you update to mac os Catalina and avast premium security, then the app tends to "automatically" block processes from running if it thinks that its a ransomware.

following updating to catalina, my photos library was updating, during this update, a pop came up  from avast and blocked a process after 30sec as it believed it to be a randomsware. once finished, these errors popped up, resulting in the photo library becoming unaccessible.

"Photos was unable to open the library “Photos Library”. (4302)"

" PHPhotosErrorInvalidState ?

these are the error i got as a result of avast blocking a process from running. it killed my photos library and had to extract the photos manually and slowly  move them over to a new photos library.

avast did not keep a log or record of the processes it blocks, so there was no way to undo the damage that had already taken place.
« Last Edit: October 13, 2019, 04:12:02 AM by willox2010 »

Offline .: Mac :.

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Re: Avast premium security concerns with Mac OS Catalina
« Reply #1 on: October 13, 2019, 04:19:42 PM »
I’ve seen other reports of the conversion failing, are you sure Avast was the source of the error?
"People who are really serious about software should make their own hardware." - Alan Kay

Offline willox2010

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Re: Avast premium security concerns with Mac OS Catalina
« Reply #2 on: October 14, 2019, 05:24:01 PM »
yes i am sure, it should be easy to recreate the scenario, as apple photos was updating its library following the catalina update with avast premium security installed, avast popped up with its security warning and after 30sec it automatically blocked some process from running which was associated with apple photos, thus killing the library, making the library inaccessible.

Offline ondrej.kolacek

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Re: Avast premium security concerns with Mac OS Catalina
« Reply #3 on: October 14, 2019, 05:25:46 PM »
Hello,

we apologise for the issue, and will fix it as soon as possible.

Kind regards,
Ondrej Kolacek

Offline atwitsend

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Re: Avast premium security concerns with Mac OS Catalina
« Reply #4 on: October 17, 2019, 02:58:55 AM »
Hello,

we apologise for the issue, and will fix it as soon as possible.

Kind regards,
Ondrej Kolacek

Please fix it ASAP! Selling software that blocks essential files on peoples' PCs is unacceptable. I will think twice before buying and installing avast products again. What a hassle!

P.S.Those verification letters are unreadable. What's wrong with you people? Are you on a mission to make your customers' lives miserable??

Offline Asyn

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Re: Avast premium security concerns with Mac OS Catalina
« Reply #5 on: October 17, 2019, 05:35:15 AM »
P.S.Those verification letters are unreadable. What's wrong with you people? Are you on a mission to make your customers' lives miserable??
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Offline ondrej.kolacek

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Re: Avast premium security concerns with Mac OS Catalina
« Reply #6 on: Yesterday at 01:09:09 PM »
Hello,

the fix should be live; update Avast Antivirus if you want to be sure you already have it.

We apologise for the issue, due to unforeseen circumstances this has taken more than the usual half an hour to do.

Kind regards,
Ondrej Kolacek

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Re: Avast premium security concerns with Mac OS Catalina
« Reply #7 on: Yesterday at 02:49:41 PM »
Thank you for your hard work Ondrej!
"People who are really serious about software should make their own hardware." - Alan Kay