Author Topic: Virus definitions  (Read 53799 times)

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Offline Asyn

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Re: Virus definitions
« Reply #240 on: January 15, 2020, 11:46:47 AM »
I wonder if any Beta testers can confirm if the bug is squashed in the current Beta?
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Offline rocksteady

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Re: Virus definitions
« Reply #241 on: January 15, 2020, 12:01:46 PM »
Hi Asyn, That link points to your "Not fixed" post of 12 October 2019 re Beta. Suprised no more recent news.

Offline Asyn

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Re: Virus definitions
« Reply #242 on: January 15, 2020, 12:04:52 PM »
Hi Asyn, That link points to your "Not fixed" post of 12 October 2019 re Beta. Suprised no more recent news.
No updates to AV beta channel since then...
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Offline bob3160

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Re: Virus definitions
« Reply #243 on: January 15, 2020, 12:19:22 PM »
Hi Asyn, That link points to your "Not fixed" post of 12 October 2019 re Beta. Suprised no more recent news.
No updates to AV beta channel since then...
None expected till Feb.
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Offline leroy32

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Re: Virus definitions
« Reply #244 on: January 19, 2020, 05:04:11 PM »
The wife is using a very old laptop running AVAST v5.1.889, still functioning 100% and definitions coming through timely.
In October igor mentioned that AVAST will no longer update definitions for versions 5 to 8 by end 2019.
Will this still happen?

Offline bob3160

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Re: Virus definitions
« Reply #245 on: January 19, 2020, 05:21:28 PM »
The wife is using a very old laptop running AVAST v5.1.889, still functioning 100% and definitions coming through timely.
In October igor mentioned that AVAST will no longer update definitions for versions 5 to 8 by end 2019.
Will this still happen?
If you're still getting updates, count your blessings. :)
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Offline =SKY=

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Re: Virus definitions
« Reply #246 on: January 20, 2020, 08:58:17 AM »
So I do, Bob, for version 8... :-*

Best regards
Sky
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Offline Mepotalem

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Re: Virus definitions
« Reply #247 on: April 06, 2020, 10:30:16 PM »
I waited a few days but since I'm not seeing new definitions,
I have to report it. Version 8 last update was 200331-6.
I'm getting streaming updates but I what to know why
is this happening. In other words, is this version still supported?
Did something change? Thank you.

Offline =SKY=

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Re: Virus definitions
« Reply #248 on: April 07, 2020, 05:34:52 AM »
Hi Mepotalem!

Same here:

https://forum.avast.com/index.php?topic=230019.msg1541092#msg1541092

Why should version 8 no longer be supported?

Version 8 is still used in the business area !!!

Avast shouldn't be so arrogant to drive away its last loyal users after the hacker scandal and data scandal !!!

You have to regain trust through performance, NOT through ignorance, because the competition now has a huge lead!
« Last Edit: April 07, 2020, 05:49:12 AM by =SKY= »
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Offline igor

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Re: Virus definitions
« Reply #249 on: April 07, 2020, 01:54:02 PM »
Business users have been notified (in advance) about the end of life. So yes, the virus definition updates for program versions 5 - 8 hav stopped.
The EoL has been postponed by three months (compared to what I mentioned) because of some delays on our side.

=SKY=, you seem to imagine that supporting those old versions of the program is "for free". The reality is, however, that supporting those ancient versions prevents further development of protection for new program versions (if not exactly prevents in specific cases, than definitely slows down). In other words, supporting old program versions results in worse protection for new program versions.
So I think it's understandable that we prefer to better protect 99.x% of users, rather than maintaining an infinite support for those few users who, for some reason, stick to the old versions. Furthermore, AV software has to be updated to keep up with current malware trends - and I mean the code of the program, not just virus definitions. Avast version 9 has been released in 2013... so with version 8 you are missing 7 years of development; you can't really expect a full protection there anyway. I believe we've kept the old versions supported significantly longer than what their actual usability was.
« Last Edit: April 07, 2020, 01:59:00 PM by igor »

Offline =SKY=

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Re: Virus definitions
« Reply #250 on: April 07, 2020, 07:25:11 PM »
Bye, bye Avast on all my devices!!!
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Offline bob3160

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Re: Virus definitions
« Reply #251 on: April 07, 2020, 07:31:18 PM »
Bye, bye Avast on all my devices!!!
Sorry to see you go but, that's always your choice.
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Offline Jeffrey139

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Re: Virus definitions
« Reply #252 on: April 07, 2020, 07:39:40 PM »
Business users have been notified (in advance) about the end of life. So yes, the virus definition updates for program versions 5 - 8 hav stopped.
The EoL has been postponed by three months (compared to what I mentioned) because of some delays on our side.

=SKY=, you seem to imagine that supporting those old versions of the program is "for free". The reality is, however, that supporting those ancient versions prevents further development of protection for new program versions (if not exactly prevents in specific cases, than definitely slows down). In other words, supporting old program versions results in worse protection for new program versions.
So I think it's understandable that we prefer to better protect 99.x% of users, rather than maintaining an infinite support for those few users who, for some reason, stick to the old versions. Furthermore, AV software has to be updated to keep up with current malware trends - and I mean the code of the program, not just virus definitions. Avast version 9 has been released in 2013... so with version 8 you are missing 7 years of development; you can't really expect a full protection there anyway. I believe we've kept the old versions supported significantly longer than what their actual usability was.

Igor, no one expects Avast to support anything "for free". The reality is that Avast has no problem selling us subscriptions for a product that was scheduled to be cancelled. The reality is the Avast did not - never - at no time - notified me that EOL was coming, or that EOL had been extended, or that the extension had ended.

In fact, your tech staff knows nothing of this. This is the reply I received for a support ticket:

Avast Endpoint Protection now has an End Of Life of December 31st, 2019

https://community.spiceworks.com/topic/2190355-avast-endpoint-protection-now-has-an-end-of-life-of-december-31st-2019


Your own support staff has to refer to a Spiceworks forum for information, and that information is incorrect.

And regarding a refund for the unusable subscription, another Avast employee responded:

We are not able to submit refund requests if it is outside 30 days of purchase due to the Avast refund policy. Let me know if you need anything else.

Avast has acted disgracefully in this. Are you really able to defend this? The only alternative to maintaining the VPS distribution for the AES product until the end of the subscription is to replace it with a vastly inferior business product?

Again, Avast has acted disgracefully - selling subscriptions for a product soon to be discontinued, and cancelling the subscriptions prior to expiration, and offering as a substitute a useless and inferior product, and refusing to issue refunds, and dismissing the mess as a business priority.

I've migrated six sites from Avast to BitDefender as their subscriptions expired, and now I'll migrating the last two. I can only hope that others who have been burnt by this practice do the same.

Igor, any further comment?

One more time - a disgrace.

Offline =SKY=

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Re: Virus definitions
« Reply #253 on: April 07, 2020, 07:57:57 PM »
Bye, bye Avast on all my devices!!!
Sorry to see you go but, that's always your choice.

This one ( :-*) is just for you, Bob!!!

Bye, bye!!!
Sky
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My oldest darling: W2k Pro SP4 & UR1 @ avast! Free Antivirus 8.0.1497 | Palemoon & K-Meleon [BOTH MODIFIED for W2k] |

Offline chris..

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Re: Virus definitions
« Reply #254 on: April 07, 2020, 09:55:37 PM »

And regarding a refund for the unusable subscription, another Avast employee responded:

We are not able to submit refund requests if it is outside 30 days of purchase due to the Avast refund policy. Let me know if you need anything else.


 Avast has acted disgracefully - selling subscriptions for a product soon to be discontinued, and cancelling the subscriptions prior to expiration, and offering as a substitute a useless and inferior product, and refusing to issue refunds, and dismissing the mess as a business priority.
I am not a user of these versions, but it seems to me that it is borderline from a commercial point of view, even for those who had the chance to be warned of the end of life ....by a third party site  ??? (while making the sale possible until June 30, 2019), to be punished during the subscription without the possibility of refund (at least pro rata)  :-\