Author Topic: VPS Update Delivery Degradation  (Read 12906 times)

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Offline =SKY=

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Re: VPS Update Delivery Degradation
« Reply #15 on: January 13, 2020, 05:54:55 PM »
The v8 version is EOL and the VPS updates were scheduled to be stopped on 31.12.2019.

I don't think so:

VPS-Updates stuck here on 200108-4, too!!!
My oldest darling: W2k Pro SP4 & UR1 @ avast! Free Antivirus 8.0.1497 | MBAM Free | Browsers: Palemoon & K-Meleon [BOTH MODIFIED for W2k] |

Offline mickey.b

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Re: VPS Update Delivery Degradation
« Reply #16 on: January 13, 2020, 07:44:34 PM »
Try these steps below...
  • On the console device, browse to C:\ProgramData\AVAST Software\Administration Console\Mirror\Mirror and make a backup of the contents of the folder.
  • Remove all files EXCEPT:
    • mirror.def
    • servers.def
    • servers.def.lkg
  • Do the same for the C:\ProgramData\AVAST Software\Administration Console\Mirror\Distrib\distrib0 folder EXCEPT leaving the following 2 files in the folder:
    • mirror.def
    • servers.def
  • Run the update server definitions job from the console to repopulate the updates in the console.
  • On the client device, you may need to run an update manually to clear out the old updates on the client itself. You can find the update file for the clients at https://www.avast.com/en-us/download-thank-you.php?product=VPS5&locale=en-us
  • Just save the file on the device and double click it to install.
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support

Offline =SKY=

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Re: VPS Update Delivery Degradation
« Reply #17 on: January 13, 2020, 09:28:50 PM »
Hi mickey.b,

a few seconds ago the new automatic VPS-Update 200113-0 came in [Avast 8.0.1497]! :)

The green Toaster-Popup shows 200108-4 after the update, but in the program (UI) I see, that it is the VPS-Update from Jan. 13th 2020!!!

Thanks a lot, at the moment it seems to be o.k....

Best regards

Sky
My oldest darling: W2k Pro SP4 & UR1 @ avast! Free Antivirus 8.0.1497 | MBAM Free | Browsers: Palemoon & K-Meleon [BOTH MODIFIED for W2k] |

Offline =SKY=

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Re: VPS Update Delivery Degradation
« Reply #18 on: January 14, 2020, 06:56:43 PM »
@mickey.b
@10nico


Short feedback from today:

I started my PC with Version 8 [8.0.1497] two minutes ago and then the automatic VPS-Update 200114-0 came in! :)

... and today the green "Toaster-Popup" was o.k., no mistake in the date of the VPS!!! ;)

Best regards

Sky
My oldest darling: W2k Pro SP4 & UR1 @ avast! Free Antivirus 8.0.1497 | MBAM Free | Browsers: Palemoon & K-Meleon [BOTH MODIFIED for W2k] |

Offline mickey.b

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Re: VPS Update Delivery Degradation
« Reply #19 on: January 15, 2020, 11:20:42 PM »
@mickey.b
@10nico


Short feedback from today:

I started my PC with Version 8 [8.0.1497] two minutes ago and then the automatic VPS-Update 200114-0 came in! :)

... and today the green "Toaster-Popup" was o.k., no mistake in the date of the VPS!!! ;)

Best regards

Sky

Good deal. Hopefully, it'll continue working, but if you encounter more issues, submit a case at https://www.avast.com/business-support-contact and be sure to notate both your program version and virus definition.
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support

Offline =SKY=

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Re: VPS Update Delivery Degradation
« Reply #20 on: April 02, 2020, 09:22:24 PM »
Last automatic update for V8 is 200331-6...  :o

Is this all right or are the problems back???

Best regards

Sky

PS:
Time here is now 02.04.2020, 09:25 PM.
My oldest darling: W2k Pro SP4 & UR1 @ avast! Free Antivirus 8.0.1497 | MBAM Free | Browsers: Palemoon & K-Meleon [BOTH MODIFIED for W2k] |

Offline =SKY=

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Re: VPS Update Delivery Degradation
« Reply #21 on: April 04, 2020, 01:47:27 PM »
Empty words as long as the VPS updates for Version 8 are not updated:

https://blog.avast.com/avast-business-reponse-to-covid-19-outbreak
My oldest darling: W2k Pro SP4 & UR1 @ avast! Free Antivirus 8.0.1497 | MBAM Free | Browsers: Palemoon & K-Meleon [BOTH MODIFIED for W2k] |

Offline Jeffrey139

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Re: VPS Update Delivery Degradation
« Reply #22 on: April 06, 2020, 11:48:00 PM »
reply to SKY: same here, AES last update 200331-6, and support reqs go unanswered.

Last two sites on AES, expiring August and September of this year. Migrated six others last October during the "we got hacked but won't tell anyone so instead our techs will tell you to reboot and reinstall until you go away"  fiasco.


Offline =SKY=

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Re: VPS Update Delivery Degradation
« Reply #23 on: April 07, 2020, 05:26:38 AM »
Thanks for the confirmation, Jeffrey139!
It is extremely shameful that no one from Avast reports here!

Apparently everything got out of control again after the hacker scandal and the data scandal!
... and Corona is certainly NOT the reason why nobody writes anything from Avast here ...

This is how you dig your own grave!

Same here:

https://forum.avast.com/index.php?topic=229974.msg1541721#msg1541721
« Last Edit: April 07, 2020, 05:31:37 AM by =SKY= »
My oldest darling: W2k Pro SP4 & UR1 @ avast! Free Antivirus 8.0.1497 | MBAM Free | Browsers: Palemoon & K-Meleon [BOTH MODIFIED for W2k] |

Offline Infratech Solutions

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Re: VPS Update Delivery Degradation
« Reply #24 on: April 07, 2020, 04:34:07 PM »
On consumer, you can read: "Avast versions 8.x and lower aren't supported anymore and we do not update virus definitions on them."

https://forum.avast.com/index.php?topic=233272.0
La web de Avast antivirus para España: www.avast-antivirus.es.
Hazte distribuidor de Avast: https://www.infratech.es/avast/distribuir-avast.html.

Offline Jeffrey139

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Re: VPS Update Delivery Degradation
« Reply #25 on: April 07, 2020, 04:35:15 PM »
well, I received an answer - sort of - to my latest ticket:


Avast Endpoint Protection now has an End Of Life of December 31st, 2019

https://community.spiceworks.com/topic/2190355-avast-endpoint-protection-now-has-an-end-of-life-of-december-31st-2019

To solve this issue, you will need to update to the newest Avast Business product, please read the following article on Managed versus Unmanaged licenses and then let us know which type you want.



Subscription has six months left. Without notification, Avast ended support early. Three months later, and without notification, Avast simply stopped sending updates.

And the only source for this information is a posting at Spiceworks.

I've asked for a refund for the two sites that have unexpired subscriptions.

Avast is an embarrassment to the community and a disgrace to the industry.


Offline Jeffrey139

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Re: VPS Update Delivery Degradation
« Reply #26 on: April 07, 2020, 07:24:42 PM »
and here's the response from Avast regarding refunding the unusable portion of the subscription:

We are not able to submit refund requests if it is outside 30 days of purchase due to the Avast refund policy. Let me know if you need anything else.

That's the whole response.

Avast has behaved disgracefully.