Author Topic: VPS Update Delivery Degradation  (Read 4729 times)

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Offline =SKY=

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Re: VPS Update Delivery Degradation
« Reply #15 on: January 13, 2020, 05:54:55 PM »
The v8 version is EOL and the VPS updates were scheduled to be stopped on 31.12.2019.

I don't think so:

VPS-Updates stuck here on 200108-4, too!!!
My oldest darling: W2k Pro SP4 & UR1 @ avast! Free Antivirus 8.0.1497 | MBAM Free | Browsers: Palemoon & K-Meleon [BOTH MODIFIED for W2k] |

Offline mickey.b

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Re: VPS Update Delivery Degradation
« Reply #16 on: January 13, 2020, 07:44:34 PM »
Try these steps below...
  • On the console device, browse to C:\ProgramData\AVAST Software\Administration Console\Mirror\Mirror and make a backup of the contents of the folder.
  • Remove all files EXCEPT:
    • mirror.def
    • servers.def
    • servers.def.lkg
  • Do the same for the C:\ProgramData\AVAST Software\Administration Console\Mirror\Distrib\distrib0 folder EXCEPT leaving the following 2 files in the folder:
    • mirror.def
    • servers.def
  • Run the update server definitions job from the console to repopulate the updates in the console.
  • On the client device, you may need to run an update manually to clear out the old updates on the client itself. You can find the update file for the clients at https://www.avast.com/en-us/download-thank-you.php?product=VPS5&locale=en-us
  • Just save the file on the device and double click it to install.
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support

Offline =SKY=

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Re: VPS Update Delivery Degradation
« Reply #17 on: January 13, 2020, 09:28:50 PM »
Hi mickey.b,

a few seconds ago the new automatic VPS-Update 200113-0 came in [Avast 8.0.1497]! :)

The green Toaster-Popup shows 200108-4 after the update, but in the program (UI) I see, that it is the VPS-Update from Jan. 13th 2020!!!

Thanks a lot, at the moment it seems to be o.k....

Best regards

Sky
My oldest darling: W2k Pro SP4 & UR1 @ avast! Free Antivirus 8.0.1497 | MBAM Free | Browsers: Palemoon & K-Meleon [BOTH MODIFIED for W2k] |

Offline =SKY=

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Re: VPS Update Delivery Degradation
« Reply #18 on: January 14, 2020, 06:56:43 PM »
@mickey.b
@10nico


Short feedback from today:

I started my PC with Version 8 [8.0.1497] two minutes ago and then the automatic VPS-Update 200114-0 came in! :)

... and today the green "Toaster-Popup" was o.k., no mistake in the date of the VPS!!! ;)

Best regards

Sky
My oldest darling: W2k Pro SP4 & UR1 @ avast! Free Antivirus 8.0.1497 | MBAM Free | Browsers: Palemoon & K-Meleon [BOTH MODIFIED for W2k] |

Offline mickey.b

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Re: VPS Update Delivery Degradation
« Reply #19 on: January 15, 2020, 11:20:42 PM »
@mickey.b
@10nico


Short feedback from today:

I started my PC with Version 8 [8.0.1497] two minutes ago and then the automatic VPS-Update 200114-0 came in! :)

... and today the green "Toaster-Popup" was o.k., no mistake in the date of the VPS!!! ;)

Best regards

Sky

Good deal. Hopefully, it'll continue working, but if you encounter more issues, submit a case at https://www.avast.com/business-support-contact and be sure to notate both your program version and virus definition.
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support