Author Topic: Mail Shield component deactivated  (Read 820 times)

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Online mickey.b

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Mail Shield component deactivated
« on: October 17, 2019, 06:19:55 PM »
We are currently experiencing an issue with the Mail Shield component being deactivated in AV version 19.7 on a number of Windows 7 devices only (other operating systems are unaffected).

Our engineering team is working to resolve this issue as soon as possible.
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support

Offline Infratech Solutions

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Re: Mail Shield component deactivated
« Reply #1 on: October 17, 2019, 06:41:22 PM »
Is it the same issue that with the consumer product (https://forum.avast.com/index.php?topic=229113.0)?
La web de Avast antivirus para España: www.infratech.es/avast.
Hazte distribuidor de Avast: https://www.infratech.es/avast/distribuir-avast.html.

Online mickey.b

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Re: Mail Shield component deactivated
« Reply #2 on: October 17, 2019, 07:29:04 PM »
Is it the same issue that with the consumer product (https://forum.avast.com/index.php?topic=229113.0)?

Appears that way. It doesn't effect all Windows 7 devices, and we're working on releasing a fix for this, but no ETA as of right now.
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support

Offline GeorgeP

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Re: Mail Shield component deactivated
« Reply #3 on: October 23, 2019, 10:10:09 AM »
We have published a KB article containing the workaround for this issue in Avast Business:

https://kb.support.business.avast.com/GetPublicArticle?title=Mail-Shield-Disabled-Win7

Thanks,

George

Offline Infratech Solutions

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Re: Mail Shield component deactivated
« Reply #4 on: October 23, 2019, 04:14:24 PM »
On a managed enviroment we need a managed solution (from the cloud console).

Go to the devices to make a manual update is not possible in many cases.
La web de Avast antivirus para España: www.infratech.es/avast.
Hazte distribuidor de Avast: https://www.infratech.es/avast/distribuir-avast.html.