Author Topic: Help! I have an Avast charge in my credit card I didn't request  (Read 2286 times)

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Offline MAXFERAVA

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Help! I have an Avast charge in my credit card I didn't request
« on: October 18, 2019, 06:05:25 PM »
Hello,

I have just seen that Avast charged me 51 dollars and I have no clue why as I haven't bought nor renewed any products from them.

My credit card billing shows:

DRI*AVAST Software          USD 51,82

I can't complete the reimbursement request since I didn't receive any e-mails with order number or so (required to enter in the reimbursement form).

What can I do?

Thank you.

Offline Michael (alan1998)

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Re: Help! I have an Avast charge in my credit card I didn't request
« Reply #1 on: October 18, 2019, 06:36:03 PM »
DRI should be Digital River;

Here >> https://www.digitalriver.com/

Or you can reach out to Avast!, who will likely reach out to DR. >> https://support.avast.com/article/24/. Given you don't have an order number, you will have to explain what's happened.

« Last Edit: October 18, 2019, 06:38:01 PM by Michael (alan1998) »
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Offline schmidthouse

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Re: Help! I have an Avast charge in my credit card I didn't request
« Reply #2 on: October 18, 2019, 07:38:20 PM »
Hello,

I have just seen that Avast charged me 51 dollars and I have no clue why as I haven't bought nor renewed any products from them.

My credit card billing shows:

DRI*AVAST Software          USD 51,82

I can't complete the reimbursement request since I didn't receive any e-mails with order number or so (required to enter in the reimbursement form).

What can I do?

Thank you.

Seeing as how you don't have an order Number, When using this link:https://support.avast.com/en-us/article/24/
then use #00000000 as an order number. You can then explain your situation. :)