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Offline strshne420

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A question about my Licenses and about saving PDF files with the Avast Secure br
« on: October 20, 2019, 04:47:01 AM »
I have 2 questions. I hope whoever replies has much patience because I understand computers as good as an average 3 year old can so, please, use easily understandable words?
Anyway, both of my Avast Licenses appear 3 times each when I look at my licenses. There's only 1 expiration date for each program so, why is that?
And, when I save PDF files using the Avast Secure Browser, they won't open on someone else's computer. Am I doing something wrong when saving them? How can I fix this?
Thanks to anyone who replies...I really need the help.
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Online bob3160

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Re: A question about my Licenses and about saving PDF files with the Avast Secure br
« Reply #1 on: October 20, 2019, 05:59:32 PM »
Quote from: strshne420 on October 20, 2019, 04:47:01 AM
I have 2 questions. I hope whoever replies has much patience because I understand computers as good as an average 3 year old can so, please, use easily understandable words?
Anyway, both of my Avast Licenses appear 3 times each when I look at my licenses. There's only 1 expiration date for each program so, why is that?
And, when I save PDF files using the Avast Secure Browser, they won't open on someone else's computer. Am I doing something wrong when saving them? How can I fix this?
Thanks to anyone who replies...I really need the help.
Waht error is dispalyed on the other persons computer who is opening the pdf you sent them?
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Offline strshne420

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Re: A question about my Licenses and about saving PDF files with the Avast Secure br
« Reply #2 on: October 20, 2019, 10:59:27 PM »
I'm not sure what error messages they receive.  All they say is that they couldn't open it.
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Online bob3160

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Re: A question about my Licenses and about saving PDF files with the Avast Secure br
« Reply #3 on: October 20, 2019, 11:28:17 PM »
Quote from: strshne420 on October 20, 2019, 10:59:27 PM
I'm not sure what error messages they receive.  All they say is that they couldn't open it.
Sorry but that's not enough information to even guess what the problem might be.
I have Avast installed and have no problems opening or sharing pdf files.
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Offline strshne420

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Re: A question about my Licenses and about saving PDF files with the Avast Secure br
« Reply #4 on: October 21, 2019, 08:57:10 PM »
Sorry. I can only go by what I'm told.
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Online bob3160

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Re: A question about my Licenses and about saving PDF files with the Avast Secure br
« Reply #5 on: October 21, 2019, 09:58:47 PM »
Quote from: strshne420 on October 21, 2019, 08:57:10 PM
Sorry. I can only go by what I'm told.
Get us more information and we may be able to help.
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Offline r@vast

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Re: A question about my Licenses and about saving PDF files with the Avast Secure br
« Reply #6 on: October 22, 2019, 04:38:07 PM »
Quote from: strshne420 on October 20, 2019, 04:47:01 AM
I have 2 questions. I hope whoever replies has much patience because I understand computers as good as an average 3 year old can so, please, use easily understandable words?
Anyway, both of my Avast Licenses appear 3 times each when I look at my licenses. There's only 1 expiration date for each program so, why is that?
And, when I save PDF files using the Avast Secure Browser, they won't open on someone else's computer. Am I doing something wrong when saving them? How can I fix this?
Thanks to anyone who replies...I really need the help.

Hi, if you can add a screenshot of what you are referring to as being the issue, then we would be better equipt at helping you.
Please see this article on taking a screenshot: https://support.avast.com/en-ww/article/Create-screenshot
Once you have the screenshot please attach it to your reply. (select "+ Attachments and other options" below the reply box to add the screenshot (s).

Concerning "...Avast Licenses appear 3 times..." you have three different Avast products. Hope this clarifies the license issue, if not, please provide a screenshot.
« Last Edit: October 22, 2019, 04:50:35 PM by r@vast »
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