Author Topic: off 79,99 USD from my card  (Read 303 times)

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Offline Степан11

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off 79,99 USD from my card
« on: October 21, 2019, 12:42:03 PM »
DRI * AVAST Software 10/17/2019 at 18:00 deducted from my card 79,99 USD (last figures 6830)
ste*********1@gmail.com
I did not consent to the extension of services.
* and it’s not clear where these numbers come from
Please, return the money.
« Last Edit: October 21, 2019, 01:46:35 PM by r@vast »

Offline Asyn

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Re: off 79,99 USD from my card
« Reply #1 on: October 21, 2019, 01:10:29 PM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 68.2 [NS/AOS/uBO] - Thunderbird 68.2.2 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Степан11

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Re: off 79,99 USD from my card
« Reply #2 on: October 21, 2019, 01:28:25 PM »
I turned to support, no one answered me!

Offline Asyn

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Re: off 79,99 USD from my card
« Reply #3 on: October 21, 2019, 01:31:38 PM »
Be patient, a refund can take up to 7 business days. Note, don't submit multiple tickets (FIFO).
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 68.2 [NS/AOS/uBO] - Thunderbird 68.2.2 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

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Re: off 79,99 USD from my card
« Reply #4 on: October 21, 2019, 02:13:13 PM »
I turned to support, no one answered me!

Hi, we have received your case.
An agent will look into it and get back to you.

Offline Степан11

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Re: off 79,99 USD from my card
« Reply #5 on: October 23, 2019, 10:27:59 AM »
Thank you for your help, you are the best! 8)

Offline Asyn

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Re: off 79,99 USD from my card
« Reply #6 on: October 23, 2019, 10:43:00 AM »
Thanks for the feedback.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 68.2 [NS/AOS/uBO] - Thunderbird 68.2.2 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0