Author Topic: Avast VPS update for versions 5 to 8 not working  (Read 1194 times)

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Offline Dperilli

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Avast VPS update for versions 5 to 8 not working
« on: October 21, 2019, 07:19:37 PM »
I am trying to update the database on one of my offline devices but when I download and install "Avast VPS update for versions 5 to 8" from the https://www.avast.com/en-us/download-update page, it states that the database is already up to date but when I check avast the installed definitions are from the last time I updated then which was 10/09/2019.

Offline Asyn

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Offline r@vast

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Re: Avast VPS update for versions 5 to 8 not working
« Reply #2 on: October 22, 2019, 03:54:09 PM »
I am trying to update the database on one of my offline devices but when I download and install "Avast VPS update for versions 5 to 8" from the https://www.avast.com/en-us/download-update page, it states that the database is already up to date but when I check avast the installed definitions are from the last time I updated then which was 10/09/2019.

Hi,
The latest VPS update for app version 5-8 is October ‎9, ‎2019. For all other app versions, it is October ‎22, 2019.
VPS update for app version 5-8 is being worked on. Apologies for any inconvenience caused.

Offline Dperilli

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Re: Avast VPS update for versions 5 to 8 not working
« Reply #3 on: October 22, 2019, 04:50:19 PM »
Thanks for the update r@vast.

Does this issue have an ETR?

Offline r@vast

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Re: Avast VPS update for versions 5 to 8 not working
« Reply #4 on: October 23, 2019, 02:34:31 PM »
Thanks for the update r@vast.

Does this issue have an ETR?

Hi, please see this post: https://forum.avast.com/index.php?topic=229974.msg1523696#msg1523696

Offline Dperilli

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Re: Avast VPS update for versions 5 to 8 not working
« Reply #5 on: October 23, 2019, 02:52:20 PM »
Thanks for the update r@vast.

Does this issue have an ETR?

Hi, please see this post: https://forum.avast.com/index.php?topic=229974.msg1523696#msg1523696

That didn't answer the question. Does VPS update for app version 5-8 have an estimated time of restoration?

Offline DavidR

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Re: Avast VPS update for versions 5 to 8 not working
« Reply #6 on: October 23, 2019, 04:37:25 PM »
Thanks for the update r@vast.

Does this issue have an ETR?

Hi, please see this post: https://forum.avast.com/index.php?topic=229974.msg1523696#msg1523696

That didn't answer the question. Does VPS update for app version 5-8 have an estimated time of restoration?

Whilst it doesn't directly answer your question, but in another topic:
INFO: Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for all Avast products versions 9.x - 19.x for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.

For Avast users who are currently still using an Avast version 8.x, the VPS updates are on hold and undergoing rigorous inspection. We are working hard to resolve this as soon as possible.

Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.


Highlighting in quote is mine, they have obviously dealt with current Avast version, now they are working on earlier versions.  You should still be getting the streaming updates ?

Whilst that post Reply #4 by r@vast (and link) didn't say:
Right now, it's not supposed to be a permanent issue.
But please note that the virus definition updates for Avast versions 5 to 8 are expected to stop by the end of this year, for good.

Here we are in late October, time to start planning for what you are going to do when this support does end if you are unable to update to a later avast version.
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