Author Topic: transaction interrupted; want refund!  (Read 1895 times)

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Offline Nihit

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transaction interrupted; want refund!
« on: October 23, 2019, 09:12:23 AM »
hi all,
I'm avast free antivirus user from Gwalior,MP, India. I had some problem in my pc so i thought to buy the avast antivirus. but when i tried paying for the product for a One year subscription. my internet got interrupted and so my transaction. Although my bank account show the deduction of the amount of INR999. Also i didn't get the subscription. 
the transaction happened on 23/10/19 11:28PM.(Indian Standard Time)
can somebody please show me to how to approach avast and ask for a refund as i didn't have subscription or any other details except for the transaction id.
thanks ALL . Please Ignore any error as this my first time writing any post.
Please help me ASAP.

Offline Asyn

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Re: transaction interrupted; want refund!
« Reply #1 on: October 23, 2019, 09:15:33 AM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Nihit

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Re: transaction interrupted; want refund!
« Reply #2 on: October 23, 2019, 09:23:57 AM »
the problem is my transaction was interrupted in midway so my account is showing i have not purchased any subscription. but my money was deducted from my bank account

Offline Asyn

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Re: transaction interrupted; want refund!
« Reply #3 on: October 23, 2019, 09:24:54 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

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Re: transaction interrupted; want refund!
« Reply #4 on: October 23, 2019, 03:53:39 PM »
Hi,

I sent you a PM.