Author Topic: Can't manage files in virus chest  (Read 250 times)

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Offline ilias.bort

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Can't manage files in virus chest
« on: October 24, 2019, 05:50:08 PM »
Can't remove the virus chest item, so can't install another version of the program to the same location .
https://youtu.be/-Begt9aKTZY

Offline PDI

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Re: Can't manage files in virus chest
« Reply #1 on: October 25, 2019, 10:54:42 AM »
Hi,

you are right that you cannot install the program because of the detection. We'd like to fix your issue with the restore but it's impossible for us without logs.

Could you please share it by creating a support package (https://support.avast.com/en-eu/article/Submit-support-file) and posting the ID here?

To proceed with the installation of the program you can use different folder.

Thank you and regards,
PDI

Offline ilias.bort

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Re: Can't manage files in virus chest
« Reply #2 on: October 25, 2019, 11:39:47 AM »
File_ID: EBGEI; (20191025_0922_EBGEI_3126982048.zip)

Offline PDI

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Re: Can't manage files in virus chest
« Reply #3 on: October 25, 2019, 01:11:28 PM »
Unfortunately I cannot find the package on our backends. Could you please run it again?

Thanks a lot,
PDI

Offline ilias.bort

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Re: Can't manage files in virus chest
« Reply #4 on: October 25, 2019, 02:02:58 PM »