Author Topic: Billed for items not showing in Subscriptions  (Read 236 times)

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Offline Kiwiman

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Billed for items not showing in Subscriptions
« on: October 28, 2019, 10:43:53 AM »
I have been billed for Anti-track Premium even though this is not appearing in my list of subscriptions. I am not getting any reaction from Digital River (the billing agency). How can I get my money refunded, I do not want this product?
Today I also started a 30-day trial of Driver Updater. This item is also not showing in my subscriptions listing. How to I cancel this?
NOTE: By law it is required that the seller provides a method for cancellation equal to the original purchase method. In my case this means I need to be able to cancel via Internet, but I only see a telephone number to call.
Thanks, Rene

Offline Asyn

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Re: Billed for items not showing in Subscriptions
« Reply #1 on: October 28, 2019, 10:45:46 AM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Win 8.1 [x64] - Avast PremSec 20.5.2415.BUC [UI.532] - CC 5.68 - EEK - FF ESR 68.10 [NS/AOS/uBO/PB] - TB 68.10 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0