Author Topic: Avast Safe Browser will not install  (Read 8862 times)

0 Members and 1 Guest are viewing this topic.

Offline YahayKa

  • Jr. Member
  • **
  • Posts: 31
Re: Avast Safe Browser will not install
« Reply #15 on: November 15, 2019, 12:58:09 AM »
any update???

Offline Cristina G

  • Avast team
  • Newbie
  • *
  • Posts: 19
Re: Avast Safe Browser will not install
« Reply #16 on: November 15, 2019, 03:49:20 PM »
Hello! We are still working on this issue. I will let you know when the issue will be solved. Thank you!

Offline YahayKa

  • Jr. Member
  • **
  • Posts: 31
Re: Avast Safe Browser will not install
« Reply #17 on: November 18, 2019, 02:26:02 AM »
Thank you...

Offline YahayKa

  • Jr. Member
  • **
  • Posts: 31
Re: Avast Safe Browser will not install
« Reply #18 on: November 19, 2019, 10:21:08 PM »
new update Cristina???

Offline Cristina G

  • Avast team
  • Newbie
  • *
  • Posts: 19
Re: Avast Safe Browser will not install
« Reply #19 on: November 20, 2019, 09:59:30 AM »
Hello, YahayKa! Unfortunately, we are still working on this issue and our developers are trying to solve it. I will let you know when the issue will be solved. Thank you!

Offline twin99cam

  • Newbie
  • *
  • Posts: 3
Re: Avast Safe Browser will not install
« Reply #20 on: November 20, 2019, 06:04:49 PM »
Same here. ASB was working fine for years, but there was an update. Downloaded install file as indicated in this thread. Window pops up indicating ASB is being installed, but then nothing happens. Rebooted, re-tried several times.

Uninstalled, un-checking box for deleting files. Rebooted. Re-downloaded same install file. Same thing happens. Popup window says "ASB installing" with progress bar.  Progress bar completes left to right in one or two seconds then window closes.  Rinse, repeat numerous times. 

Now I have no ASB and lost numerous open tabs I need. Any way to find history file and copy those to another browser till we get ASB back up? Thanks.

Offline r@vast

  • Avast team
  • Poster
  • *
  • Posts: 631
Re: Avast Safe Browser will not install
« Reply #21 on: November 21, 2019, 08:49:10 AM »
...Any way to find history file and copy those to another browser till we get ASB back up? Thanks.

Hi,
You can find it here:
C:\Users\yourusername\AppData\Local\AVAST Software\Browser\User Data\Default

(Where yourusername is the account/user profile you use on windows)

Offline kalen37

  • Newbie
  • *
  • Posts: 9
Re: Avast Safe Browser will not install
« Reply #22 on: November 23, 2019, 03:25:53 AM »
Still nothing!?!? Doesn't seem like they are actually working on it.

Offline kalen37

  • Newbie
  • *
  • Posts: 9
Re: Avast Safe Browser will not install
« Reply #23 on: December 07, 2019, 09:19:27 PM »
OK. So I completely uninstalled all Avast products including the anti-virus. Downloaded Avast INternet Security and installed it, added activation code for my subscription. Downloaded Avast Secure Browser and ran install. Still fails, I guess you don't value my subscription?

 Time to find a new Antivirus provider

Offline YahayKa

  • Jr. Member
  • **
  • Posts: 31
Re: Avast Safe Browser will not install
« Reply #24 on: January 06, 2020, 10:19:42 PM »
any update???

Offline ekaterina.bayushkina

  • Avast team
  • Newbie
  • *
  • Posts: 17
Re: Avast Safe Browser will not install
« Reply #25 on: January 07, 2020, 05:15:38 PM »
Hello, guys
Well, this task is still at work of our developers, and after we finish - we still need to provide a new release for publishing of new, fixed version, so, unfortunately, at the moment it is not ready  :(

BUT, i have one way, that can help:
1. uninstall the browser
2. switch off antivirus self defense (general settings - troubleshooting - disable Self-defense)
3. download this .bat file https://drive.google.com/file/d/1CZE64aD5uE7Wzh-aCIzdaesgeRiRok_X/view?usp=sharing
4. run it as admin

this file will clean all possible browser steps on your machine and after that the browser installation should be totally clean

Or, without .bat you can try to follow the instructions on the first page of this topic from @thermoduric

Thank you for understanding and have a nice day!

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Massive Poster
  • *****
  • Posts: 4459
  • Whatever will be, will be.
Re: Avast Safe Browser will not install
« Reply #26 on: January 15, 2020, 03:58:51 PM »
Hello, guys
Well, this task is still at work of our developers, and after we finish - we still need to provide a new release for publishing of new, fixed version, so, unfortunately, at the moment it is not ready  :(

BUT, i have one way, that can help:
1. uninstall the browser
2. switch off antivirus self defense (general settings - troubleshooting - disable Self-defense)
3. download this .bat file https://drive.google.com/file/d/1CZE64aD5uE7Wzh-aCIzdaesgeRiRok_X/view?usp=sharing
4. run it as admin

this file will clean all possible browser steps on your machine and after that the browser installation should be totally clean

Or, without .bat you can try to follow the instructions on the first page of this topic from @thermoduric

Thank you for understanding and have a nice day!

Hi ekaterina, does your .bat file keep user profiles, or deleted as well?
Thanks!
Main: Win10 Pro 2004 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 20 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 1903 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 20 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline ekaterina.bayushkina

  • Avast team
  • Newbie
  • *
  • Posts: 17
Re: Avast Safe Browser will not install
« Reply #27 on: January 20, 2020, 10:40:03 AM »
Hi, NON

Yes, this .bat will delete profiles. It is wider uninstaller for our browser  :)

Have a good day!

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Massive Poster
  • *****
  • Posts: 4459
  • Whatever will be, will be.
Re: Avast Safe Browser will not install
« Reply #28 on: January 20, 2020, 11:43:39 AM »
Hi ekaterina, thanks for the answer :)

But as far as I can see in the bat file, %userprofile%\AppData\Local\Avast Software\Browser will be left intact... ???

It is a good thing at least for me as I can suggest using this bat file without worrying bookmark lost, so if this is not an intended behavior, I'd like you to keep current bat for the time being.
Main: Win10 Pro 2004 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 20 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 1903 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 20 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline Mike844

  • Newbie
  • *
  • Posts: 2
Re: Avast Safe Browser will not install
« Reply #29 on: April 23, 2020, 06:40:13 PM »
Is this problem resolved yet?
The browser stopped working for me a few weeks ago (presumably after latest update) and has defied all efforts to re-install.
I have run the uninstall file and the above .bat file but installation gives up after a couple of retries and reports an error, again!
On a brighter note, Chrome still works!