Author Topic: Auto-renewal opting out?  (Read 1021 times)

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Offline Sorzy

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Auto-renewal opting out?
« on: October 30, 2019, 09:04:18 PM »
I did a search trying to find info but nothing came up. And what did was old and I got a warning it was old. So, I'm starting a new post.

That said, I'm up for renewal of my Avast Premium. I do not want auto renewal. But it sounds like, from what I've read, and the fact I'm not seeing an opt out, I have no choice but to have auto renewal. Is that indeed the case? If so, why are they doing that? Who are they to assume we'll want to stick with what/whom ever? I also included a screen grab of a message I saw and why I'm asking. Plus I started to renew and did not see an opt out of auto pay option as I previously have.

Don't get me wrong. I haven't had any major issues with Avast Premium. But I do not want some other company having permission, nor do I want to have some other company, having permission to auto-renew. Mainly because I can't always guarantee I'll have a computer let alone the internet to cancel it. And I don't want to have to deal with having to cancel should my laptop fry or have to deal with canceling it. I don't have any bills set to auto pay for this same exact and very reason.

So before I renew. Is auto-renewing the only option now? Thanks in advance.


Online DavidR

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Re: Auto-renewal opting out?
« Reply #1 on: October 30, 2019, 09:28:43 PM »
The auto renewal would appear to be the normal (default choice) when a new/initial purchase is made

Should you ever have an issue" should my laptop fry" the existing license can be used on the new system.

Since you posted the image, with a link to the Cancellation and Refund policy, I presume that should give you information to Cancel Auto renewal.  I believe this should also be possible through your my.avast.com account or check these.

Sales - Orders and Renewals FAQ - https://www.avast.com/faq.php?article=AVKB24#artTitle.  Scroll down to the Continuous Subscriptions - "How do I cancel continuous Avast subscription?" option.

Cancelling automatic renewal of the Avast subscription - See https://support.avast.com/en-en/article/35.
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Offline Sorzy

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Re: Auto-renewal opting out?
« Reply #2 on: October 30, 2019, 10:03:25 PM »
Thanks for the reply. In regards to being able to use the license on a new system, this I know. Problem is, I wouldn't be getting a new system because I can't afford to. Thus why I said what I did and made the point of not wanting to deal with having to find a way to turn off auto-renewal. Because unfortunately, once this laptop goes, I will not be able to get another one. Not anytime soon anyways. My desktop fried about a year ago and I've yet to be able to get it fixed or replaced. So I expect nothing different once this laptop goes. It's about 5/6 years old.

Anyhow, again, thanks for the reply. I guess I'll just have to renew and see what happens and do what I can to avoid any pain in my backside down the road.


Online DavidR

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Re: Auto-renewal opting out?
« Reply #3 on: October 30, 2019, 10:11:21 PM »
You're welcome.

My XP desktop it quite long in the tooth, but my backup to that is my win10 laptop and I hope to get more years with these.

I don't know if you have a computer repair shop in your area, I have found that they often have some good deals on used computers (refurbished).  Might be worth a look.
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Offline Sorzy

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Re: Auto-renewal opting out?
« Reply #4 on: October 30, 2019, 10:44:20 PM »
Well, using the link you kindly provided, I attempted to unsubscribe/turn off auto payment and I keep getting an error occurred message. Not to mention the page and the way it's set up is confusing as hell with all these cancel, confirm, unsubscribe boxes not to mention what appear to be broken links it has.

I'll have to try again later and I suppose if worse comes to worse, I'll have to call the number I was given when I order.

Thanks again for your replies and help.

Online DavidR

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Re: Auto-renewal opting out?
« Reply #5 on: October 30, 2019, 11:21:34 PM »
No problem, did you try logging on to your my.avast.com account, as I said I believe (can't personally confirm) there is an unsubscribe option there.
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Offline r@vast

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Re:
« Reply #6 on: October 31, 2019, 12:44:14 PM »
Hi,

If you need assistance with this issue, please create a support case (ticket).
https://support.avast.com/en-ww/contact/

Online bob3160

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Re: Auto-renewal opting out?
« Reply #7 on: October 31, 2019, 11:26:25 PM »
No problem, did you try logging on to your my.avast.com account, as I said I believe (can't personally confirm) there is an unsubscribe option there.
That website redirects to https://subscriptions.avast.com/
There isn't any place I've seen to unsubscribe.
Use the link provided by r@avast who works for Avast. :)
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Offline Sorzy

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Re: Auto-renewal opting out?
« Reply #8 on: November 01, 2019, 04:39:59 PM »
Sorry I took so long to reply back. Got busy with some snow I don't want and wasn't ready for  that arrived here. :/ lol

Anyhow, yes, I tried both logged in and not logged in. Using the manage subscription link that came in the purchase confirmation email and every other way and link I could fine, use and think of.

One this however. The last link you supplied took me to the same place that logging into my Avast account took me to. There is an unsubscribe link there as well. If I click that should/will that turn off auto-payment?

Again, thanks much in advance.


Offline Sorzy

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Re: Auto-renewal opting out?
« Reply #9 on: November 08, 2019, 09:59:34 PM »
Still can't seem to opt out of auto renewal. Not using the manage subscription link in the purchase email confirmation or the link you gave me.

I guess I'll have to remember to cancel it before it auto bills me. Just hope to have a computer to cancel it with.

Offline Sorzy

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Re: Auto-renewal opting out?
« Reply #10 on: November 08, 2019, 10:01:49 PM »
Unsubscribe finally took. Never mind!!!